Packaged/SaaS Application Engineer

Accenture; Kolkata District; On-site; INR 2,800,000 - 5,000,000; Full time

Job summary

Accenture is seeking a Packaged/SaaS Application Engineer in India to configure and support packaged or SaaS applications, ensuring stability and performance. You will use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility.

Must have strong Pega Platform experience and 8+ years in the field. The role involves designing architectures, integrating with databases and external systems, and leading agile delivery across multiple scrum

Qualifications

• Experience in designing the application, orchestrating the process flows, SLA, and skill-based routing.
• Experience in integration with database and external systems via SOAP/REST services, JMS, MQ.
• Experience in defining class structure, data model, indexing and reporting.
• Experience in code quality measures like code reviews and guardrails compliance with AES/SMA tools.
• Ability to design security for application with access groups, roles and privileges.
• Understanding of ruleset hierarchy and building reusable components.
• Strong HTML and JavaScript knowledge; PL/SQL programming.

Responsibilities

• Design the application architecture and orchestrate process flows and SLAs.
• Integrate with databases and external systems via SOAP/REST, JMS, and MQ.
• Define data models, class structures, and reporting schemas.
• Ensure code quality through reviews and guardrail compliance with AES/SMA tools.
• Design security models with roles and access controls.
• Develop reusable components within ruleset hierarchy.
• Support UI with HTML/JavaScript and PL/SQL coding.
• Assist deployment activities and environment readiness.
• Track project metrics and deliverables.
• Lead UI and reporting improvements; apply PEGA decisioning techniques.
• Enable integration via SOAP/HTTP connectors, services, and batch jobs.
• Guide agile delivery across multiple scrum teams.

Skills

Pega Platform

Python Development

Prompt engineering

Communication

Team Management

Agile delivery

Pega CS/CSHC/CMF

HTML

JavaScript

Education

15 years full time education

Tools

AES tools

SMA tools

Job description

Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : Pega Platform

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Roles & Responsibilities :

• Experience in designing the application, orchestrating the process flows, SLA, Skill based routing.
• Experience in Integration with Database, External systems via SOAP/REST services, JMS, MQ.
• Experience in defining Class structure, data model, Indexing and Reporting.
• Experience in Code quality measures like Code reviews, Compliance to Guardrail, working with AES,SMA tools.
• Ability to design security for Application with Access groups, Roles and Privileges.
• Thorough understanding of Ruleset hierarchy and building re-usable components.
• Good Hands-on of HTML, Javascript, PL/SQL programming.
• Thorough understanding of environments involved and the deployment activities.
• Understanding of project level metrics.
• Proficient on the UI and Reporting elements.
• Strong knowledge on the Decision Management Techniques in PEGA.
• Experience in Integration (SOAP,HTTP Connectors and Services), Listeners and Batch Processes and Agents.
• Experience in application development/system integration (avoid profiles with experience predominantly on maintenance projects).
• Experience in Agile delivery & should have handled multiple scrum teams.

Professional & Technical Skills:

• Experience in Pega frameworks like CS, CSHC, CWS, CMF.
• Experience in Python Development.
• Experience in Prompt engineering.
• Communication should be good and able to handle client calls independently.
• Able to Handle pressure situations in the Project.
• Team Management- Able to handle the team efficiently.

Additional Information:

• Overall minimum 8 years of hands on experience.
• Mandatory Certification: CSA, CSSA :: CLSA part 1(Good to have).
• Certification in Anthropic, AWS or Google is good to have.
• React.Js/Node.Js Good to have.
• Any upgrade experience is a plus.
• 15 years full time education

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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