P4 Lead - Internal Communications

Win Global PR; Gurugram District; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

PayU, India’s leading fintech platform, is seeking a P4 Lead - Internal Communications to drive strategy, leadership messaging, and employee engagement across the organization. The role requires shaping internal narratives, coordinating with HR, Marketing and other departments, and delivering impactful content across newsletters, intranet and townhalls.

The ideal candidate will have 7–11 years in internal communications, strong writing and speaking skills, proficiency with Viva Engage and Slack,

Qualifications

• Exceptional written, verbal communication skills.
• Proven track record of developing and executing internal communication strategies in a fast-paced environment.
• 7–11 years of experience in internal communications, corporate communications, or related roles.
• Exceptional Oratory Skills to drive townhalls and other employee engagement initiatives.
• Proficiency in Viva Engage, Slack and other intranet platforms.
• Basic design knowledge, Videography.
• Strong project and campaign management abilities.
• Strong interest in learning and applying AI tools to internal communications.
• Ability to deal with ambiguity.
• Flexibility to shift priorities at short notice.

Responsibilities

• Develop and implement internal communication plans aligned with business objectives.
• Manage townhalls and leadership communications.
• Create content for newsletters, intranet, email announcements, and presentations.
• Manage content calendar and timely delivery of communications materials.
• Partner with HR, Marketing and other departments to promote initiatives internally.
• Collaborate with design to develop internal comms assets and collaterals.
• Develop internal comms IP and support leadership messaging.
• Establish channels to gather employee feedback and measure impact.

Skills

Exceptional written communication

Exceptional verbal communication

Oratory skills

Ambiguity handling

Priority shifting

AI in internal comms

Project and campaign management

Education

Bachelor's/Master's, English Honours preferred

Tools

Viva Engage

Slack

Intranet platforms

Job description

P4 Lead - Internal Communications

About The Team:

The Internal Communications team connects strategy to people—translating vision into clear, compelling narratives that drive alignment and engagement. We partner across the organization to amplify key messages, enable transparency, and deliver communications that inform, inspire, and empower action.

About The Role:

PayU is looking for an experienced candidate in Internal Communications to oversee and implement effective communication strategies that foster leadership communications, employee engagement, alignment with company goals, and a positive organizational culture. The ideal candidate should have 7-11 years of experience in internal communications, preferably in the technology or financial services industry, and possess excellent written and verbal communication skills.

The candidate will collaborate closely with various departments and stakeholders to develop and execute internal communication initiatives that inform, inspire, and connect with our employees.

Responsibilities:

• Develop and implement comprehensive internal communication plans and strategies aligned with PayU's business objectives and values.
• Manage townhalls and leadership communication.
• Create engaging content for internal communication channels, including newsletters, intranet, email announcements, and presentations.
• Manage the content calendar and ensure timely delivery of internal communications materials.
• Partner with HR, Marketing, and other departments to promote company initiatives, events, and achievements internally.
• Partner with the creative designer to develop internal comms assets and collaterals
• Experience in developing internal comms IP
• Support leadership in communicating key messages, updates, and strategic priorities to employees.
• Establish and maintain communication channels to gather feedback from employees and measure the effectiveness of internal communication efforts.
• Provide guidance and support to teams on internal communication best practices and standards.
• Stay informed about industry trends and emerging technologies to continuously improve internal communication strategies and tactics.
• Measure communication effectiveness through data analytics, establishing meaningful metrics and providing actionable insights to continuously improve engagement strategies.
• Openess to diverse stakeholders’ and team members’ perspectives
• Ownership Driven
• Ability to experiment, solicit feedback, take risk and learn from mistakes
• Interest in the Fintech space and being part of something that brings positive change to people’s lives.

Requirements:

• Exceptional written, verbal communication skills
• Bachlor’s/Master’s Degree (English Honours preferred)
• Proven track record of developing and executing internal communication strategies in a fast-paced environment.
• 7-11 years of experience in internal communications, corporate communications, or related roles.
• Exceptional Oratory Skills to drive townhalls and other employee engagement initiatives
• Proficiency in Viva Engage, Slack and other intranet platforms
• Basic design knowledge, Videography
• Strong project and campaign management abilities
• The candidate should also have a strong interest in learning and applying AI tools to internal communications.
• Ability to deal with ambiguity
• Flexibility to shift priorities at short notice

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About Us:

PayU, India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers). PayU provides payment gateway solutions to online businesses through its cutting‑edge and award‑winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e‑commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay‑later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy‑to‑implement integrations across card‑based EMIs, pay‑later options and new‑age cardless EMIs. PayU offers e‑commerce brands best‑in‑industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in for more information.

Our Commitment To Building A Diverse And Inclusive Workforce:

We create an inclusive environment where everyone belongs, is heard, and can succeed—regardless of gender, ethnicity, ability, or personal identity. We have zero tolerance for prejudice and are committed to transparency, flexibility, and equal opportunity for all.