P4 Lead - Internal Communications

PayU Payments; Gurgaon; On-site; INR 2,100,000 - 4,200,000; Full time

Benefits offered by this job

Positive workplace

Dynamic, evolving environment

Inclusive culture

Access to training resources (5000+)

Job summary

PayU is seeking an experienced Internal Communications lead to drive leadership communication, employee engagement, and alignment with company goals. The role requires 7–11 years in internal communications and a strong command of written and verbal communication.

You will collaborate across departments to develop initiatives that inform, inspire, and connect with employees, while leveraging AI tools to improve efficiency and impact.

Qualifications

• Exceptional written, verbal communication skills.
• Bachelor’s/Master’s Degree (English Honours preferred).
• Proven track record in internal communications in fast-paced environments.
• 7–11 years of experience in internal or corporate communications.

Responsibilities

• Develop and implement comprehensive internal communication plans aligned with PayU’s objectives and values.
• Manage townhalls and leadership communication.
• Create engaging content for newsletters, intranet, emails and presentations.
• Manage content calendar and timely delivery of materials.
• Collaborate with HR, Marketing and other departments to promote initiatives.

Skills

Written communication

Verbal communication

Leadership communications

Education

Bachelor’s/Master’s in English (Honours preferred)

Tools

Viva Engage

Slack

Intranet platforms

Job description

Job Description:

About theTeam:

TheInternal Communications teamconnects strategy to people—translating vision into clear, compelling narratives that drive alignment and engagement. We partner across the organization to amplify key messages, enable transparency, and deliver communications that inform, inspire, and empower action.

About the Role:

PayUis looking for an experienced candidate in Internal Communications to oversee and implement effective communication strategies that foster leadership communications, employee engagement, alignment with company goals, and a positive organizational culture. The ideal candidate should have 7-11 years of experience in internal communications, preferably in the technology or financial services industry, andpossessexcellent written and verbal communication skills.

The candidate will collaborate closely with various departments and stakeholders to develop and execute internal communication initiatives that inform, inspire, and connect with our employees.

Responsibilities:

• Develop and implement comprehensive internal communication plans and strategies aligned withPayUsbusinessobjectivesand values.

• Manage townhalls and leadership communication.

• Create engaging content for internal communication channels, including newsletters,intranet, email announcements, and presentations.

• Manage the content calendar and ensuretimelydelivery of internal communications materials.

• Partner with HR, Marketing, and other departments to promote company initiatives, events, and achievements internally.

• Partner with the creative designer to develop internal comms assets and collaterals

• Experience in developing internal comms IP

• Support leadership in communicating key messages, updates, and strategic priorities to employees.

• Establish andmaintaincommunication channels to gather feedback from employees and measure the effectiveness of internal communication efforts.

• Provide guidance and support to teams on internal communication best practices and standards.

• Stay informed about industry trends and emerging technologies to continuously improve internal communication strategies and tactics.

• Measure communication effectiveness through data analytics,establishingmeaningfulmetricsandprovidingactionable insights to continuously improve engagement strategies.

• Openessto diverse stakeholders’ and team members’ perspectives

• Ownership Driven

• Ability to experiment,solicitfeedback, takeriskand learn from mistakes

• Interest in the Fintech space and being part of something that brings positive change to people’s lives.

Requirements:

• Exceptional written, verbal communication skills

• Bachlor’s/Master’sDegree(EnglishHonourspreferred)

• Proventrack recordof developing and executing internal communication strategies in a fast-paced environment.

• 7-11 years of experience in internal communications, corporate communications, or related roles.

• Exceptional Oratory Skills to drive townhalls and other employee engagement initiatives

• Proficiencyin Viva Engage, Slack and other intranet platforms

• Basic design knowledge, Videography

• Strong project and campaign management abilities

• The candidate should also have a strong interest in learning and applying AI tools to internal communications.

• Ability to deal with ambiguity

• Flexibility to shift priorities at short notice

Whatweoffer?

• A positive,get-things-done workplace

• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)

• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.

• Ability to learncutting edgeconcepts and innovation in an agile start-up environment with a global scale

• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

PayU, Indias leading diversified fintech platform withProsusas an investor,operatesbusinesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).

PayU provides payment gateway solutions to online businesses through itscutting-edgeand award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs,pay-later, QR, UPI, Wallets, and more.It’sa preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-lateroptionsand new-age cardless EMIs. PayU offers e-commercebrandsbest-in-industry success rates while ensuring a seamless checkout experience.PayU’s through itsPayTechdivision,Wibmoprovides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and6 million consumersoffering innovative and flexible credit solutions.Pleasevisit: www.payu.informore information.

Our Commitment to BuildingADiverse and Inclusive Workforce:

We create an inclusive environment where everyone belongs, is heard, and can succeed—regardless of gender, ethnicity, ability, or personal identity. We have zero tolerance for prejudice and are committed to transparency, flexibility, and equal opportunity for all.