Outreach Specialist

Franciscan Solutions; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Franciscan Solutions is seeking an enthusiastic Outreach Specialist to generate leads, demonstrate products, negotiate with prospects, and close deals across North India. You will work onsite and via video calls, maintaining strong client relationships and feeding the CRM.

The role requires excellent English communication, a sales mindset, independence, and the ability to handle inquiries, manage orders, and grow the customer base with a focus on year-on-year subscriptions.

Qualifications

• Excellent written and verbal communication skills in English.
• Proven ability to sell and build relationships with individuals and organizations.
• Strong persuasion skills and proactive opportunity spotting.
• Ability to work independently without supervision.
• Experience using internet/phone to connect with customers.
• Patience and tact in negotiations.
• Commitment to providing great customer service.

Responsibilities

• Contact potential or existing customers to inform them about the product or service.
• Cold call or reach out to leads through various channels to create sales opportunities.
• Answer basic level questions about products or the company.
• Negotiate pricing based on inputs by sales head and close deals.
• Maintain customer information and progress in the CRM.
• Take and process orders accurately.
• Maintain sales pipeline with accuracy.
• Handle grievances to preserve the companys reputation.
• Keep records of calls, visits and sales.
• Understand ideal customers and how they relate to products.
• Create and maintain positive client relationships to enable year on year subscription renewal.

Skills

Communication skills

Sales & relationship-building

Persuasion skills

Independent work

Customer service

Online/phone outreach

Tools

CRM software

Job description

We are looking for an enthusiastic Outreach Specialist to contribute in generating sales for our company. You will be responsible for generating Leads, Demonstration of the Product, negotiating with prospective Clients and closing deals over the phone or visit onsite across North India and maintain good customer relationships. An effective Outreach Specialist must be an excellent communicator and have superior people skills. They must be comfortable presenting products and services in person (Onsite) or over Video Calls as well as dealing with complaints and doubts. The Goal is to help the company grow by bringing in customers and developing business.

Roles & Responsibilities

• Contact potential or existing customers to inform them about the product or service
• Cold call or reach out to leads through various channels to create sales opportunities
• Answer basic level questions about products or the company
• Ask questions to understand customer requirements and negotiate pricing based on inputs by sales head and close deals
• Maintain customer information and progress in the CRM
• Take and process orders in an accurate manner
• Maintain sales pipeline with accuracy
• Handle grievances to preserve the company s reputation
• Keep records of calls, visits and sales and note useful information
• Understand our ideal customers and how they relate to our products
• Create and maintain positive client relationships to build business and enable year on year subscription renewal

Required Skills Set

• Excellent written and verbal communication skills especially English
• Have a flair for selling and building relationships with individuals and organizations
• Excellent persuasion skills, ability to spot opportunities and go after them with gusto
• Ability to work independently without supervision
• Keen sense of using the internet and telephone as a medium to connect with customers
• Patience and the ability to tactfully handle customer negotiations
• Dedication to providing great customer service

Required Resources

Would be required to maintain a personal laptop and smart cell phone.

Working Days

6 Days (Monday to Saturday)

Note

• 1 Year bond is to be signed.
• Looking for immediate joiners.
• There will be 10 days of unpaid training.

skills

• CRM
• Good Communication Skills
• Have a flair for selling
• Maintain sales pipeline with accuracy
• Build relationships with individuals and organizations