Outlet Manager

Novotel Hotels; North Goa; On-site; INR 400,000 - 560,000; Full time

Job summary

Accor is seeking a Restaurant Supervisor to manage day-to-day operations of the outlet in our luxury property in Goa. You will lead service teams to uphold five-star standards, ensure guest satisfaction, and coordinate with kitchen and housekeeping for seamless service.

The role requires a diploma or degree in hotel/hospitality management, 3–5 years F&B service experience in luxury settings, and supervisory experience. Proficiency in POS systems and MS Office is desirable.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.

Responsibilities

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.
• Support the Outlet Manager in achieving departmental goals, budgets, and service excellence targets.

Skills

Leadership

Team management

Guest relations

Communication

Problem solving

Time management

Education

Bachelor's Degree / Diploma in Hotel Management

Tools

POS systems

Microsoft Office

Restaurant software

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.
• Support the Outlet Manager in achieving departmental goals, budgets, and service excellence targets.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
• Strong problem-solving and decision-making capabilities.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.
• Ability to work under pressure and manage multiple priorities effectively.