Outlet Manager

Zivaya Wellness Pvt. Ltd; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

Zivaya Wellness Pvt. Ltd. seeks a confident Outlet Manager for a wellness outlet inside a 5-star hotel in Aerocity, Delhi. This guest-facing role blends hospitality, relationship-building, and direct sales in a premium hotel setting.

Responsibilities include driving daily sales targets, greeting guests, upselling services, and coordinating with therapists to ensure seamless guest experiences while upholding high service standards.

Qualifications

• Strong people skills and comfort initiating conversations with strangers.
• Sales-driven mindset with ability to meet targets in a hotel/outlet setting.
• Excellent English communication; additional languages a plus.
• Professional, well-groomed and premium service orientation.
• Willingness to work flexible shifts in a fast-paced hotel environment.

Responsibilities

• Proactively greet guests and generate sales for wellness services and offers.
• Introduce guests to wellness services, express therapies, and promotions.
• Upsell and cross-sell based on guest needs and time availability.
• Maintain a strong presence to maximize walk-in conversions and brand visibility.
• Coordinate with therapists and staff to ensure smooth guest flow and service readiness.

Skills

People skills

Sales mindset

Hospitality sales

English communication

Professional demeanor

Shift flexibility

Job description

Job Title: Outlet Manager – Wellness Outlet

About the Role

We are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness & spa outlet inside a 5* Hotel in Aerocity, Delhi. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and be a single point of contact
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists/staff to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with strangers
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable
• Very strong sense of ownership and detailed oriented
• Ensuring world‑class product and service delivery
• Willingness to work flexible shifts
• Ability to perform in a fast‑paced hotel environment

Compensation

• Fixed salary plus very attractive performance-linked incentives
• High earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty or service‑oriented sales
• Non‑smokers preferred
• Detail Oriented