Outlet Incharge & Team Member - Oyalo Pizza (QSR)

Naga; Madurai District, Virudhunagar; On-site; INR 180,000 - 300,000; Full time

Job summary

Naga in India seeks a versatile restaurant associate to handle customer service at the POS, assist in food preparation following standard recipes, and maintain cleanliness and hygiene across the dining area and kitchen.

The role requires attention to detail, adherence to brand guidelines, and proactive support to ensure fast, safe, and friendly service for guests in a busy setting.

Responsibilities

• Order Processing: Greet guests warmly, accurately enter orders into the POS system, and handle cash or digital payments efficiently.
• Upselling: Suggest new menu items, combo deals, or limited-time offers to increase average order value.
• Guest Relations: Address customer inquiries, accommodate dietary restrictions, and resolve complaints professionally during peak rush hours.
• Standardized Cooking: Prepare, assemble, and cook food items strictly following standardized recipes, portion controls, and brand guidelines.
• Food Safety: Monitor food freshness, ensure correct holding temperatures, and prevent cross-contamination to guarantee food safety compliance.
• Speed of Service: Assemble and package orders accurately and quickly to maintain fast turnaround times.
• Sanitization: Maintain a clean and organized workspace by washing dishes, cleaning grills/fryers, and sanitizing dining tables and counters.
• Inventory Management: Stock serving stations, condiment bars, and coolers, while alerting supervisors to low supply levels to prevent shortages.
• Checklists: Complete opening, closing, and shift-change checklists according to company policy.

Job description

Role & responsibilities

1. Customer Service & Point-of-Sale (POS)

• Order Processing: Greet guests warmly, accurately enter orders into the POS system, and handle cash or digital payments efficiently.
• Upselling: Suggest new menu items, combo deals, or limited-time offers to increase average order value.
• Guest Relations: Address customer inquiries, accommodate dietary restrictions, and resolve complaints professionally during peak rush hours.

2. Food Preparation & Quality Assurance

• Standardized Cooking: Prepare, assemble, and cook food items strictly following standardized recipes, portion controls, and brand guidelines.
• Food Safety: Monitor food freshness, ensure correct holding temperatures, and prevent cross-contamination to guarantee food safety compliance.
• Speed of Service: Assemble and package orders accurately and quickly to maintain fast turnaround times.

3. Cleanliness, Hygiene & Operations

• Sanitization: Maintain a clean and organized workspace by washing dishes, cleaning grills/fryers, and sanitizing dining tables and counters.
• Inventory Management: Stock serving stations, condiment bars, and coolers, while alerting supervisors to low supply levels to prevent shortages.
• Checklists: Complete opening, closing, and shift-change checklists according to company policy.