Outlet Supervisor

Anjani Foods Limited; Visakhapatnam; On-site; INR 300,000 - 520,000; Full time

Job summary

Anjani Foods Limited in Visakhapatnam seeks an Outlet Supervisor to oversee daily operations, drive sales, deliver customer service, manage staff and ensure food safety standards.

You will handle stock control, cash and billing processes, online orders, and maintenance checks, while keeping the outlet clean, compliant, and reporting key metrics to management.

Qualifications

• Sales-driven customer service excellence
• Staff management and training
• Food safety and hygiene compliance
• Stock management and loss prevention
• Cash handling and POS reconciliation
• Online order coordination and fulfillment
• Facility and equipment maintenance
• Accurate daily reporting and audits

Responsibilities

• Achieve daily and monthly outlet sales targets.
• Monitor footfall, number of bills, ABV and product-wise sales.
• Ensure staff actively upsell and cross-sell products.
• Ensure every customer is greeted and served professionally.
• Handle customer complaints immediately and ensure proper closure.
• Maintain quick service and order preparation/delivery standards.

Job description

Job Purpose

The Outlet Supervisor is responsible for the complete day-to-day operation of the outlet, including sales, customer service, staff management, food safety, stock control, cleanliness, cash handling, and achievement of outlet targets.

1. Sales & Customer Service

• Achieve daily and monthly outlet sales targets.
• Monitor footfall, number of bills, ABV and product-wise sales.
• Ensure staff actively upsell and cross-sell products.
• Ensure every customer is greeted and served professionally.
• Handle customer complaints immediately and ensure proper closure.
• Maintain quick service and order preparation/delivery standards.

2. Staff & Shift Management

• Conduct shift briefing and allocate responsibilities.
• Ensure proper staff attendance, grooming and uniform standards.
• Prepare and maintain duty rosters and manage weekly offs.
• Train staff on products, service, SOPs and customer engagement.
• Monitor staff performance and report discipline/performance issues.

3. Food Safety & Hygiene

• Ensure complete compliance with FSSAI and company food-safety standards.
• Check product expiry, FIFO/FEFO, storage temperatures and labeling.
• Maintain daily chiller/freezer temperature records.
• Ensure kitchen, service counter, displays, washrooms and customer areas are clean.
• Ensure pest‑control and cleaning schedules are followed.
• Immediately remove expired, damaged or unsafe products.

4. Stock & Product Management

• Check opening and closing stock.
• Ensure timely indenting based on sales and stock requirements.
• Control wastage, damages and product returns.
• Ensure proper product display, availability and replenishment.
• Avoid both stock‑outs and excess inventory.

5. Cash & Billing Control

• Ensure 100% billing of all sales through POS.
• No handwritten/manual KOT unless specifically authorized.
• Verify cash, card, UPI and online sales reconciliation.
• Ensure proper opening/closing cash procedures and timely deposits.
• Immediately report billing or cash discrepancies.

6. Online Orders

• Monitor Swiggy/Zomato orders and avoid unnecessary cancellations.
• Ensure correct packing, product quality and timely order handover.
• Monitor online availability and switch off unavailable products promptly.

7. Outlet Maintenance

• Conduct daily checks of ACs, refrigerators, freezers, ovens, coffee machines, POS, lighting and other equipment.
• Immediately report breakdowns and follow up until closure.
• Ensure signage, menu boards and promotional materials are properly displayed.

8. Reporting

• Submit daily sales and operational reports on time.
• Report customer feedback/complaints and corrective actions.
• Report manpower shortages, maintenance issues and stock concerns.

Maintain required audit, hygiene and operational checklists.