OTM Techno-Functional Lead

Birlasoft; Telangana; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Birlasoft is seeking a Techno-Functional Consultant with strong Oracle Transportation Management (OTM) and knowledge of Oracle GTM to provide L2/L3 AMS support for a US-based client. You will perform configurations, minor customizations, and troubleshoot functional and technical issues in a 24x7 support environment.

Collaborate with business, ERP, and middleware teams, ensure SLAs, and engage in RCA, change requests, and production support calls across global shifts.

Qualifications

• 3–10 years of experience in AMS for Oracle applications.
• Strong Oracle Transportation Management (OTM) and GTM expertise.
• Experience with ERP integrations and middleware.

Responsibilities

• Provide L2/L3 AMS support for Oracle OTM and GTM applications.
• Analyze, troubleshoot, and resolve functional and technical production issues.
• Perform OTM configurations, enhancements and minor customizations.
• Handle incidents, service requests and change requests per SLAs.
• Conduct root cause analysis (RCA) and support preventive solutions.
• Support global users and participate in shift-based production calls.

Skills

OTM expertise

GTM knowledge

AMS support

L2/L3 support

ERP integrations

Tools

SOA

OSB

OIC

Boomi

REST APIs

SOAP APIs

Job description

Job Description:

Area(s) of responsibility
Experience: 3-10 Years
Project Type: Application Management Services (AMS)
Shift: Global / Multiple Shifts (US Client Support)

Role Summary

We are seeking a Techno-Functional Consultant with strong expertise in Oracle Transportation Management (OTM) and working knowledge of Oracle Global Trade Management (GTM). The role involves providing L2/L3 AMS support, executing configurations and minor customizations, and resolving functional and technical issues for a US-based global supply chain client. The consultant is expected to work closely with business, ERP, and middleware teams in a 24x7 support environment.

Key Responsibilities

• Provide L2/L3 AMS support for Oracle OTM and GTM applications
• Analyze, troubleshoot, and resolve functional and technical production issues
• Perform OTM configurations, enhancements, and minor customizations
• Handle incidents, service requests, and change requests as per SLAs
• Conduct root cause analysis (RCA) and support preventive solutions
• Support global users and participate in shift-based production support calls

OTM Functional & Module Expertise

Order Management: Order Base, Order Release, Shipment Planning and Execution

Planning & Optimization: Rate Management, Network Routing, Capacity & Constraints

Execution & Visibility: Tendering, Shipment Execution, Event Management, Tracking

Freight Settlement: Invoicing, Charge Management, Match & Approve

Configuration Management: Agents, Automation, Business Rules, Reference Data, Locations, Lanes

Technical & Integration Expertise

• Hands-on experience with OTM extensibility: Agents, Agent Actions, Business Rules
• Security, Roles, Access Control Integration with Oracle, ERP Cloud, legacy/on-prem ERPs
• Ability to decode and troubleshoot integrations using SOA, Boomi, REST/SOAP APIs
• Experience with ERP integrations including JDE, Oracle EBS, and Oracle Cloud
• Strong understanding of XML payloads, integration logs, and interface error handling
• Middleware (OIC, SOA, OSB) Payload design, transformation, error handling, reconciliation
• Inbound/outbound OTM/GTM interfaces; Data migration
• SaaS migrations; Data validation, reconciliation, post-migration support; SQL skills

Requirements: