OTM Techno-Functional Lead

Birlasoft ( India ) Limited; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Birlasoft ( India ) Limited is seeking an OTM Techno-Functional Lead. The role involves providing L2/L3 application management services for Oracle Transportation Management (OTM) and Oracle Global Trade Management (GTM). Candidates should have strong expertise in OTM configurations, along with integration experience and the ability to resolve functional and technical issues. This position offers an opportunity to work in a dynamic environment with global support responsibilities.

Qualifications

• 5+ years of experience in a techno-functional role related to OTM.
• Strong expertise in OTM configurations and application support.
• Experience troubleshooting functional and technical issues.

Responsibilities

• Provide L2/L3 AMS support for Oracle OTM and GTM applications.
• Analyze, troubleshoot, and resolve functional and technical production issues.
• Perform OTM configurations, enhancements, and minor customizations.
• Handle incidents, service requests, and change requests as per SLAs.
• Conduct root cause analysis and support preventive solutions.
• Support global users and participate in shift-based production support calls.

Skills

Oracle Transportation Management (OTM)

Oracle Global Trade Management (GTM)

L2/L3 AMS Support

Integration Expertise

SQL

Job description

Location: INDIA - NOIDA - BIRLASOFT OFFICE SEZ

Title: OTM Techno-Functional Lead

Area(s) of responsibility

• Experience: 3 – 10 Years
• Project Type: Application Management Services (AMS)
• Shift: Global / Multiple Shifts (US Client Support)

Role Summary

We are seeking a Techno‑Functional Consultant with strong expertise in Oracle Transportation Management (OTM) and working knowledge of Oracle Global Trade Management (GTM). The role involves providing L2/L3 AMS support, executing configurations and minor customizations, and resolving functional and technical issues for a US‑based global supply chain client. The consultant is expected to work closely with business, ERP, and middleware teams in a 24x7 support environment.

Key Responsibilities

• Provide L2/L3 AMS support for Oracle OTM and GTM applications
• Analyze, troubleshoot, and resolve functional and technical production issues
• Perform OTM configurations, enhancements, and minor customizations
• Handle incidents, service requests, and change requests as per SLAs
• Conduct root cause analysis (RCA) and support preventive solutions
• Support global users and participate in shift‑based production support calls

OTM Functional & Module Expertise

Order Management: Order Base, Order Release, Shipment Planning and Execution

Planning & Optimization: Rate Management, Network Routing, Capacity & Constraints

Execution & Visibility: Tendering, Shipment Execution, Event Management, Tracking

Freight Settlement: Invoicing, Charge Management, Match & Approve

Configuration Management: Agents, Automation, Business Rules, Reference Data, Locations, Lanes

Technical & Integration Expertise

• Hands‑on experience with OTM extensibility: Agents, Agent Actions, Business Rules
• Security, Roles, Access Control Integration with Oracle, ERP Cloud, legacy/on‑prem ERPs
• Ability to decode and troubleshoot integrations using SOA, Boomi, REST/SOAP APIs
• Experience with ERP integrations including JDE, Oracle EBS, and Oracle Cloud
• Strong understanding of XML payloads, integration logs, and interface error handling
• Middleware (OIC, SOA, OSB) Payload design, transformation, error handling, reconciliation
• Inbound/outbound OTM/GTM interfaces; Data migration
• SaaS migrations; Data validation, reconciliation, post-migration support; SQL skills