OTC - Dispute Resolution - SPE / SME - Chennai

Orcapod Consulting Services; Chennai; Sur place; INR 350 000 - 600 000; Plein temps

Résumé du poste

Orcapod Consulting Services is seeking professionals with strong OTC dispute resolution expertise to manage invoice and payment disputes. The role requires handling customer communications, coordinating with internal teams, and ensuring timely closures.

Night shift experience and flexibility, with work from office in Chennai, are part of the expectations. Strong domain knowledge and communication skills will be essential for success.

Qualifications

• Mandatory Domain Expertise OTC Dispute Resolution.
• Experience Range - 2 to 6Years.
• Good communication skills with relevant domain experience.

Responsabilités

• Handle customer disputes related to invoices, payments, deductions, and credit notes.
• Investigate and resolve billing and payment discrepancies.
• Contact customers via calls and emails to gather dispute details.
• Coordinate with internal teams for timely dispute resolution.
• Negotiate and reach mutually acceptable resolutions.
• Ensure timely closure of disputes to reduce ageing receivables.
• Maintain accurate dispute records in ERP and tracking systems.
• Follow company policies and compliance requirements.
• Prepare dispute status and resolution reports.

Connaissances

OTC Dispute Resolution

Communication skills

Description du poste

Key Roles & Responsibilities:

• Mandatory Domain Expertise OTC Dispute Resolution
• Experience Range - 2 to 6Years
• Shift timings - Night Shift(Expecting to be flexible as per BU discretion/Schedules)
• Mode of Work - Work from Office
• Notice Period - Immediate

Additional expectations - Good communication skills with relevant domain experience.

• Handle customer disputes related to invoices, payments, deductions, and credit notes.
• Investigate and resolve billing and payment discrepancies.
• Contact customers via calls and emails to gather dispute details.
• Coordinate with internal teams for timely dispute resolution.
• Negotiate and reach mutually acceptable resolutions.
• Ensure timely closure of disputes to reduce ageing receivables.
• Maintain accurate dispute records in ERP and tracking systems.
• Follow company policies and compliance requirements.
• Prepare dispute status and resolution reports.