Order to Cash Operations Senior Analyst

Accenture; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Accenture is looking for an Order to Cash Operations Senior Analyst to manage collections, reconcile accounts, and resolve disputes. The candidate should have 8 to 12 years of experience, a BCom degree, and proficient English skills. Responsibilities include collecting receivables, preparing reports, and maintaining strong relationships with clients. This role plays a crucial part in improving cash flow and customer satisfaction. Interested applicants who fit these criteria are encouraged to apply.

Qualifications

• 8 to 12 years of experience in order to cash operations.
• Proficient in English (Domestic).

Responsibilities

• Call customers to collect on outstanding receivables.
• Reconcile accounts and resolve disputes.
• Prepare reports and handle unapplied payments.

Skills

Problem-solving skills

Ability to establish strong client relationships

Results orientation

Prioritization of workload

Ability to handle disputes and collections analysis

Education

BCom

Job description

Position

Designation: Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Collections Processing

Qualifications: BCom

Years of Experience: 8 to 12 years

Language - Ability: English (Domestic) – Proficient

Company Information

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do?

You will be aligned with our Finance Operations vertical and will call customers to collect on outstanding receivables, reconcile accounts, resolve disputes, work with internal departments, handle unapplied payments and credits, and prepare daily/weekly/monthly reports. You will coordinate meetings with sales, business and clients to resolve past‑due receivables. The Order to Cash process involves order management, credit management, invoicing and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue, improving cash flow and customer satisfaction. You will manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning, perform cash reconciliations, follow up for missing remittances, prepare refund packages, and record all collections activities as per client process tools. You will deliver process requirements to achieve key performance targets and ensure compliance with internal controls, standards and regulations (Restricted countries).

What are we looking for?

• Problem‑solving skills
• Ability to establish strong client relationships
• Results orientation
• Prioritization of workload
• Ability to handle disputes, report making, collections analysis, PPT making for governance calls

Roles and Responsibilities

• Solve routine problems largely through precedent and referral to general guidelines.
• Interact with your team and direct supervisor.
• Follow detailed instruction on daily work tasks and new assignments.
• Make decisions that impact your own work.
• Work as an individual contributor within a team, with a predetermined focused scope of work.
• Work may require rotational shifts.
• Call clients to collect on past‑due receivables, resolve disputes, clear unapplied payments and credits.
• Attend weekly/daily calls with stakeholders, provide updates on your accounts.

Qualification

BCom