Order to Cash Operations Analyst-Voice

Accenture; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

Accenture in Gurugram is seeking an experienced Order to Cash Operations Analyst responsible for executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The ideal candidate will have a strong understanding of O2C processes and capabilities in handling queries independently.

The role requires a Bachelor’s degree with Finance specialization along with 3 to 5 years of relevant experience. This position will be based in the office, offering a structured environment for professional growth.

Qualifications

• 3 to 5 years of experience in Order to Cash processes.
• Strong analytical skills and attention to detail.
• Ability to work independently.

Responsibilities

• Execute end-to-end O2C transactions in line with SOPs.
• Handle team and client queries effectively.
• Perform bank, cash, and AR reconciliations.

Skills

Order to Cash processes

Billing & Invoicing

Accounts Receivable

Cash Application

SAP ERP systems

MS Excel (Pivot Tables, VLOOKUP/XLOOKUP)

Education

Bachelor's degree with Finance specialization

Job description

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Order to Cash Operations Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

Job Summary

The SME – Order to Cash is responsible for independently executing assigned O2C processes including Billing, Accounts Receivable, Cash Applications, and Reconciliations. The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders.

Qualifications

Bachelor - degree with Finance specialization.

Roles and Responsibilities

• Key Responsibilities: Order to Cash Operations
• Must act as a subject matter expert for the team, handle team and client queries.
• Execute end‑to‑end O2C transactions in line with documented SOPs and client requirements.
• Demonstrate good understanding of interdependencies between Billing, AR, Cash Application, and Reconciliations.
• Handle routine issues independently and escalates complex exceptions appropriately.
• Billing: Create and process accurate customer invoices as per contract terms, SLAs, and pricing structures.
• Perform billing validations to ensure correctness of quantities, rates, taxes, and customer details.
• Identify, analyze, and resolve billing discrepancies in coordination with upstream teams.
• Accounts Receivable (AR): Maintain customer accounts and perform AR postings including invoices, adjustments, credit/debit notes.
• Monitor aging reports, open items, and account balances.
• Support initiatives to improve cash flow and AR hygiene by resolving aged items.
• Cash Applications: Apply customer payments accurately using remittance advice and bank statements.
• Process payments received through lockbox, wire transfer, ACH, and electronic platforms.
• Analyze and resolve unapplied, unidentified, short, and overpayments within agreed timelines.
• Reconciliations: Perform bank, cash, and AR reconciliations with minimal supervision.
• Investigate variances and ensure timely clearance of reconciling items.
• Support month‑end close activities and balance validations.
• Functional & Technical Skills: Strong working knowledge of Order to Cash (O2C) processes.
• Hands‑on experience in Billing & Invoicing, Accounts Receivable (AR), Cash Application, and Reconciliations.
• Experience with SAP ERP systems.
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis).
• Behavioral & Professional Skills: Strong attention to detail and analytical skills.
• Ability to work independently with limited supervision.
• Effective communication with internal teams and clients.
• Time management and SLA-driven mindset.
• Willingness to support 24/7 rotational shift operations as required.

Complete Work from office.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.