Order To cash - Jaipur

Genpact; Ajmer, Jaipur, Alwar; On-site; INR 480,000 - 720,000; Full time

Job summary

Genpact in Jaipur is seeking an Order to Cash professional to manage collections, cash applications and AR processes from an on-site office. The role requires strong analytical skills and excellent communication with clients.

You will coordinate across AR entities, resolve disputes, and contribute to SOP updates. The position suits candidates with a degree and experience in cash reconciliation and customer service within a dynamic tech-enabled environment.

Qualifications

• Bachelor's or master's degree is required.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication with clients.

Responsibilities

• Make collection calls and send invoices by email or mail.
• Understand cash allocation and remittance validation.
• Allocate cash in line with customer remittances.
• Coordinate AR across entities and track ageing.
• Act as AR SME; prefer real estate client experience.
• Create and update Standard Operating Procedures.
• Handle client queries and information requests.
• Identify unidentified cash and manage end-to-end cash application.
• Process cash applications to invoices and ensure DRR.
• Follow-up on disputes and drive resolution.
• Reconcile orders to customer books and handle credits/debits.

Skills

Analytical skills

Communication

Education

Bachelor's/Master's degree

Job description

Ready to shape the future of work?

At Genpact we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge.

Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at genpact.com and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Order to cash

Location: Jaipur(Work from Office)

Responsibilities

• Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
• Understanding of all aspects of Cash allocation in accordance with customer remittances including deep validation experience and report out to business.
• Cash Application Allocating payments in accordance with customer remittances.
• Collaborating closely between all entities of AR (different entities) and keep track of all aged receivables including current ageing buckets.
• Act as Subject Matter Specialist for the AR processes, complete know-how and understanding of the AR value chain. Experience of working with a real estate client will be a preference.
• Create and update the Standard Operations Procedure and other updates received from time to time.
• Should be able to deal with clients for any query or information.
• Identify and resolve unidentified cash and manage end to end process of Cash applications.
• Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Minimum Qualifications

• Bachelors / Masters degree
• Strong analytical skills and problem-solving skills.
• Effectively communicate in writing and verbally to client.

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.