Order To Cash Analyst

BCforward; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

BCforward in Gurgaon, Haryana seeks an experienced Order-to-Cash (O2C) Specialist to manage end-to-end accounts receivable processes, including billing, collections and cash application. The role requires coordinating with Sales, Billing and Customer Service to resolve disputes and ensure timely payments.

Responsibilities include daily O2C activities, reviewing invoices and adjustments, applying payments, and performing account reconciliations.

Qualifications

• Experience in end-to-end Order-to-Cash processes including AR, billing and collections.
• Ability to perform cash application, reconciliations and dispute resolution.
• Strong communication with Sales, Billing and Customer Service to resolve issues.

Responsibilities

• Manage day-to-day O2C activities and ensure timely processing.
• Review customer accounts, invoices, memos, and adjustments.
• Support accurate and timely billing activities.
• Monitor overdue balances and follow up with customers.
• Perform collections via email and calls according to strategies.
• Apply customer payments and resolve unapplied cash.
• Conduct customer account reconciliations and investigate discrepancies.
• Track and resolve disputes with relevant teams and drive process improvements.

Skills

O2C process knowledge

Accounts Receivable

Billing

Collections

Cash Application

Account Reconciliation

Dispute Management

Job description

Order to Cash Processor

Gurgaon, Haryana

Order to Cash Domain, Collections and US Billing

We are looking for an experienced Order-to-Cash (O2C) Specialist to manage and support the end-to-end accounts receivable process. The role will be responsible for ensuring accurate and timely processing of customer transactions, collections, cash application, account reconciliation, and resolution of customer queries.

Key Responsibilities

Accounts Receivable & Billing

• Manage day-to-day O2C activities and ensure transactions are processed accurately and within agreed timelines.
• Review customer accounts, invoices, credit/debit memos, and adjustments.
• Support accurate and timely billing activities.
• Monitor customer accounts and identify overdue balances.

Collections

• Perform collection activities through email and calls in accordance with agreed collection strategies.
• Follow up with customers on outstanding invoices and ensure timely payment.
• Maintain accurate collection notes and customer communication records.
• Escalate high-risk or significantly overdue accounts as required.

Cash Application

• Apply customer payments accurately and timely against outstanding invoices.
• Investigate and resolve unidentified or unapplied cash.
• Coordinate with customers and internal teams to obtain remittance details.

Account Reconciliation

• Perform customer account reconciliations and investigate discrepancies.
• Identify and resolve payment, invoice, credit memo, and account-related issues.
• Ensure aged receivables are reviewed and appropriately addressed.

Dispute Management

• Track and resolve customer disputes in coordination with Sales, Billing, Customer Service, and other relevant teams.
• Ensure disputes are properly documented and followed through to closure.
• Identify recurring issues and recommend process improvements.

Shift timing US shift