Order Specialist

Courtyard by Marriott Mumbai International Airport; Mumbai; On-site; INR 268,000 - 402,000; Full time

Job summary

A leading hotel in Mumbai is seeking a Room Service Order Taker responsible for handling in-room dining requests. The ideal candidate will manage guest calls, accurately enter orders, and coordinate with kitchen and service teams to deliver an exceptional dining experience. This full-time position requires maintaining high standards of customer service and hygiene. Join us to enhance guest satisfaction in a dynamic hotel environment.

Qualifications

• Professional handling of in-room dining requests.
• Accurate order entry and effective coordination with teams.
• Maintaining hygiene and safety protocols.

Responsibilities

• Handle guest calls and take accurate food and beverage orders.
• Enter orders into the POS system.
• Provide menu knowledge and upselling recommendations.
• Monitor order preparation and delivery timelines.
• Address guest queries and special requests.
• Maintain order logs and checklists.
• Coordinate with other departments for smooth operations.
• Ensure adherence to hygiene and service protocols.

Job description

The Room Service Order Taker is responsible for professionally handling all in‑room dining requests, ensuring accurate order entry, effective coordination with kitchen and service teams, and delivering a seamless guest experience in line with hotel service standards.

Key Responsibilities

• Handling guest calls and taking accurate food & beverage orders while maintaining a courteous and professional tone
• Entering orders into the POS system and ensuring clear communication with kitchen and service teams
• Providing menu knowledge and upselling recommendations to enhance guest satisfaction
• Monitoring order preparation and delivery timelines to ensure prompt service
• Addressing guest queries, special requests, and complaints with professionalism and efficiency
• Maintaining order logs, checklists, and departmental records as per hotel standards
• Coordinating with other departments to support smooth in‑room dining operations
• Ensuring adherence to hygiene, safety, and service protocols at all times

Seniority Level

Executive

Employment Type

Full-time

Job Function & Industry

Other – Hotels and Motels