Order Management Specialist

International Data Corporation (IDC); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

IDC is seeking detail-oriented individuals for the role of Order Management Specialist on a 12 month contract in Bengaluru, India. The role focuses on accurate, timely processing of orders to create positive customer outcomes.

Key responsibilities include end-to-end order processing, documentation review, discrepancy audits, ERP data entry, and cross-functional collaboration with Sales and Revenue Operations to resolve issues and meet deadlines.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with CRM and/or ERP systems; Salesforce is a plus.
• Proficiency in MS Office, especially Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with ability to manage multiple tasks.

Responsibilities

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing.
• Review all submitted orders to confirm documentation and policy compliance.
• Audit orders and follow up on discrepancies to obtain missing information.
• Input verified orders into ERP system with accurate product, quantity, pricing, and customer data.
• Serve as a point of contact for order-related issues with Sales, Revenue Ops, and other departments.

Skills

Detail-oriented

Analytical

Organized

Self-starter

Strong communication

Education

Bachelor's degree in Business/Finance or related field

Tools

Salesforce

ERP systems

MS Office (Excel)

Job description

Job Summary

IDC is seeking detail-oriented individuals with a self-starter approach to perform the role of Order Management Specialist for 12 month contract. This key role is responsible for ensuring accurate and timely processing of orders to create positive customer outcomes.

Responsibilities

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.
• Carefully review all submitted orders to confirm they include all necessary documentation and comply with all company policies.
• Conduct thorough audits of orders, comparing paperwork against system entries to identify discrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing or corrected information is obtained before processing.
• Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevant details, such as products, quantities, pricing, and customer information, are correctly reflected.
• Serve as a key point of contact for order-related issues, working in partnership with the Sales team, Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.
• Maintain clear and open communication with stakeholders, providing timely updates on issue resolution and ensuring that customer expectations are managed appropriately.
• Regularly monitor order queues, identifying pending or delayed orders and prioritizing based on urgency, value, or end-of-month deadlines.
• Collaborate closely with Revenue Operations and Sales, especially during critical periods like month-end or quarter-end, to expedite the review and processing of outstanding orders and ensure they are closed before cutoff times.
• Continuously optimize the order review process by identifying bottlenecks, adjusting workflows, and providing feedback to management on potential process improvements to speed up order processing and enhance throughput.

What You Bring

• Bachelors degree in Business, Finance, or a related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems (Salesforce experience is a plus).
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.