Order Management Specialist (12-Month Contract)

IDC Research Inc.; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

1 day in summer

Global shutdown from 24th Dec to 1st 1

Job summary

IDC Research Inc. is seeking an Order Management Specialist to own order lifecycles, ensure accurate processing, and collaborate with Sales, Revenue Operations, and other teams. You will audit submissions, enter verified orders into ERP, and resolve discrepancies to meet timelines.

The role offers a hybrid work model in Bengaluru, with emphasis on attention to detail, self-motivation, and cross-functional coordination to drive timely order fulfillment and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems (Salesforce experience is a plus).
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.

Responsibilities

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing.
• Review orders to confirm documentation and policy compliance.
• Audit orders and follow up on missing or incorrect information.
• Input verified orders into ERP with correct product, quantity, pricing, and customer details.
• Serve as a contact for order issues and coordinate with Sales/Revenue Ops to resolve discrepancies.
• Monitor order queues and prioritize based on urgency and deadlines.
• Collaborate during peak periods to expedite reviews and ensure timely closure.

Skills

Order management

Sales administration

Sales finance

Sales operations

Detail-oriented

Analytical

Organized

Self-starter

Multi-tasking

Education

Bachelor's degree in Business/Finance or related field

Tools

Salesforce

ERP systems

CRM

Job description

Overview

About the Role & Team

IDC is seeking detail-oriented individuals with a self-starter approach to perform the role of Order Management Specialist. This key role is responsible for ensuring accurate and timely processing of orders to create positive customer outcomes.

What You’ll Do

Order Processing:

• Take ownership of orders through the order lifecycle, ensuring timely and accurate processing at every stage.
• Carefully review all submitted orders to confirm they include all necessary documentation and comply with all company policies.
• Conduct thorough audits of orders, comparing paperwork against system entries to identify discrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing or corrected information is obtained before processing.

Order Entry:

• Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevant details, such as products, quantities, pricing, and customer information, are correctly reflected.

Error Resolution:

• Serve as a key point of contact for order-related issues, working in partnership with the Sales team, Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.
• Maintain clear and open communication with stakeholders, providing timely updates on issue resolution and ensuring that customer expectations are managed appropriately.

Manage Order Flow:

• Regularly monitor order queues, identifying pending or delayed orders and prioritizing based on urgency, value, or end-of-month deadlines.
• Collaborate closely with Revenue Operations and Sales, especially during critical periods like month-end or quarter-end, to expedite the review and processing of outstanding orders and ensure they are closed before cutoff times.
• Continuously optimize the order review process by identifying bottlenecks, adjusting workflows, and providing feedback to management on potential process improvements to speed up order processing and enhance throughput.

What You Bring

• Bachelor's degree in Business, Finance, or a related field.
• Experience in order management, sales administration, sales finance, or sales operations.
• Familiarity with order management software, CRM and/or ERP systems (Salesforce experience is a plus).
• Proficiency in MS Office, particularly Excel.
• Detail-oriented, analytical, and organized.
• Strong self-starter with the ability to handle multiple tasks.

Why This Role Stands Out

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

• A competitive benefit package with additional companywide (1 day in the summer and global shutdown from 24th Dec to 1st Jan).
• Career Growth: Clear pathways for professional development and advancement within the company.
• Work Flexibility: Hybrid work model with a mix of in-office and work-from-home days, along with flexible working hours.
• Supportive Culture: Join a team that values innovation and promotes a supportive and collaborative environment.
• A position in highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.