Order Management Executive

PERSOL; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

PERSOL is seeking a capable professional in Navi Mumbai to manage order entries and fulfilment for key customers. The role emphasizes deep product knowledge, proactive issue resolution, and strong customer relationships to support multi-business strategies.

You will coordinate activities at assigned accounts, ensure service levels, and identify cost-effective solutions aligned with customer needs and the company’s capabilities.

Qualifications

• Bachelor's degree required.

Responsibilities

• Executes the order entry process and manages the order fulfilment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
• Maintains a thorough knowledge of the businesses products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
• Maintains service levels according to business prioritization.
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.

Education

Bachelor's Degree

Job description

Role & responsibilities

Responsibilities / Duties:

• Executes the order entry process and manages the order fulfilment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
• Maintains a thorough knowledge of the businesses products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
• Maintains service levels according to business prioritization.
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.

Experience

• Required education: Bachelors Degree