Order Management Executive

Tech First Gulf; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Tech First Gulf in Uttar Pradesh seeks an Order Management Executive to manage end-to-end fulfilment, coordinating with clients, vendors, warehouses, and logistics to ensure timely deliveries and high accuracy. You’ll handle order processing, invoicing, and customer communications with emphasis on quality and efficiency.

Ideal candidates have 2-3 years in related roles, familiarity with ERP and order management systems, and a customer-focused mindset.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Commerce, or a related field.
• Minimum 2-3 years of experience in order management, sales administration, logistics coordination, customer service, or a related role.
• Experience working with ERP systems and order management software is an advantage.

Responsibilities

• Receive, review, and process customer orders through various channels, including email, phone, and online platforms.
• Verify order details, pricing, product configurations, and delivery requirements before processing.
• Ensure all orders are accurately entered into the system and processed within established timelines.
• Maintain and update order records, customer information, and transaction details.
• Serve as the primary point of contact for clients regarding order-related inquiries.
• Provide regular updates on order status, delivery schedules, and shipment tracking information.
• Address customer concerns, resolve issues promptly, and ensure a positive customer experience.
• Build and maintain strong relationships with customers through professional communication and support.
• Liaise with vendors and suppliers to confirm order requirements and product availability.
• Coordinate order pickups, deliveries, and transportation logistics.
• Track shipments and proactively resolve any delivery delays or discrepancies.
• Ensure orders are delivered on time and in accordance with customer expectations.
• Monitor inventory levels and stock availability.
• Coordinate with warehouse personnel to ensure sufficient stock is available to meet customer demand.
• Support inventory planning activities by identifying potential stock shortages or replenishment needs.
• Assist in maintaining accurate inventory records and reporting.
• Conduct quality checks on incoming and outgoing orders to ensure compliance with customer specifications and company standards.
• Verify the accuracy of order documentation, invoices, delivery notes, and shipment records.
• Ensure adherence to company policies, procedures, and operational guidelines.
• Prepare and review quotations, invoices, and related documentation.
• Support invoicing, payment follow-ups, and accounts receivable processes.
• Ensure accuracy in financial and transactional records.
• Identify opportunities to improve order management processes, customer service, and operational efficiency.
• Recommend solutions to streamline workflows and reduce processing errors.
• Support the implementation of process enhancements and best practices.
• Perform ad-hoc administrative and operational tasks as assigned by management.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking abilities

ERP systems

Order processing

Customer service

Problem solving

Education

Bachelor's or Diploma in Business Administration

Logistics / Supply Chain

Tools

ERP systems

Order management software

Job description

We are seeking a detail-orientedand customer-focused Order Management Executive to manage the end-to-endorder fulfilment process, ensuring accurate order processing, timelydeliveries, and exceptional customer service. The successful candidate willcoordinate with clients, vendors, warehouse teams, and logistics providers toensure smooth order execution while maintaining high levels of accuracy,efficiency, and customer satisfaction.

Key Responsibilities

Order Processing &Administration

• Receive, review, and process customer ordersthrough various channels, including email, phone, and online platforms.
  
• Verify order details, pricing, productconfigurations, and delivery requirements before processing.
  
• Ensure all orders are accurately entered into thesystem and processed within established timelines.
  
• Maintain and update order records, customerinformation, and transaction details.
  

Customer Service &Communication

• Serve as the primary point of contact for clientsregarding order-related inquiries.
  
• Provide regular updates on order status, deliveryschedules, and shipment tracking information.
  
• Address customer concerns, resolve issues promptly,and ensure a positive customer experience.
  
• Build and maintain strong relationships withcustomers through professional communication and support.
  
• Liaise with vendors and suppliers to confirm orderrequirements and product availability.
  
• Coordinate order pickups, deliveries, andtransportation logistics.
  
• Track shipments and proactively resolve anydelivery delays or discrepancies.
  
• Ensure orders are delivered on time and inaccordance with customer expectations.
  

Inventory & SupplyCoordination

• Monitor inventory levels and stock availability.
  
• Coordinate with warehouse personnel to ensuresufficient stock is available to meet customer demand.
  
• Support inventory planning activities byidentifying potential stock shortages or replenishment needs.
  
• Assist in maintaining accurate inventory recordsand reporting.
  

Quality Control &Compliance

• Conduct quality checks on incoming and outgoingorders to ensure compliance with customer specifications and companystandards.
  
• Verify the accuracy of order documentation,invoices, delivery notes, and shipment records.
  
• Ensure adherence to company policies, procedures,and operational guidelines.
  
• Prepare and review quotations, invoices, andrelated documentation.
  
• Support invoicing, payment follow-ups, and accountsreceivable processes.
  
• Ensure accuracy in financial and transactionalrecords.
  

Process Improvement

• Identify opportunities to improve order managementprocesses, customer service, and operational efficiency.
  
• Recommend solutions to streamline workflows andreduce processing errors.
  
• Support the implementation of process enhancementsand best practices.
  

Additional Responsibilities

• Perform ad-hoc administrative and operational tasksas assigned by management.
  

Qualifications & Experience

• Bachelor's Degree or Diploma in BusinessAdministration, Logistics, Supply Chain, Commerce, or a related field.
  
• Minimum 2-3 years of experience in ordermanagement, sales administration, logistics coordination, customerservice, or a related role.
  
• Experience working with ERP systems and ordermanagement software is an advantage.
  

Required Skills

• Strong written and verbal communication skills,particularly for professional email correspondence.
  
• Excellent organizational and multitaskingabilities.
  
• Strong attention to detail and accuracy.
  
• Ability to work under pressure and manage multiplepriorities simultaneously.
  
• Knowledge of order processing, logistics, inventorymanagement, and customer service principles.
  
• Understanding of financial processes includinginvoicing, payments, and accounts receivable.
  
• Ability to understand product specifications andconfigurations.
  
• Proficiency in Microsoft Office applications,particularly Excel and Outlook.
  
• Strong problem-solving and coordination skills.
  

Requirements

Qualifications & Experience

• Bachelor's Degree or Diploma in BusinessAdministration, Logistics, Supply Chain, Commerce, or a related field.
  
• Minimum 2-3 years of experience in ordermanagement, sales administration, logistics coordination, customerservice, or a related role.
  
• Experience working with ERP systems and ordermanagement software is an advantage.
  

Required Skills

• Strong written and verbal communication skills,particularly for professional email correspondence.
  
• Excellent organizational and multitaskingabilities.
  
• Strong attention to detail and accuracy.
  
• Ability to work under pressure and manage multiplepriorities simultaneously.
  
• Knowledge of order processing, logistics, inventorymanagement, and customer service principles.
  
• Understanding of financial processes includinginvoicing, payments, and accounts receivable.
  
• Ability to understand product specifications andconfigurations.
  
• Proficiency in Microsoft Office applications,particularly Excel and Outlook.
  
• Strong problem-solving and coordination skills.