Order management| Chennai & Hyderabad

2coms; Chennai District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

2coms is seeking a Subject Matter Expert HR Administration to lead end-to-end HR Admin service delivery across multiple geographies. The role requires deep expertise in Workday HCM and ServiceNow HRSD, with a focus on transformation and cost management.

Location is Chennai and Vizag, with full-time employment. The candidate should have 4-7 years of relevant experience and strong stakeholder management at executive levels.

Qualifications

• Bachelor's degree (Graduate) in any discipline.
• MBA or post-graduate qualification preferred.
• Deep functional knowledge of Workday HCM and configuration.
• Experience with ServiceNow HRSD.

Responsibilities

• Lead end-to-end HR Admin service delivery across multiple geographies/markets.
• Own P&L accountability for the HR Admin tower, including headcount and cost per transaction.
• Drive transformation initiatives through automation, AI deployment, and process re-engineering.
• Manage client stakeholder relationships at HR Director and VP levels.
• Lead quarterly business reviews (QBRs) and governance forums.
• Partner with Client Global Process Owners on process design and SLA frameworks.
• Develop and execute talent strategy for the HR Admin tower.

Skills

Senior operations management

Executive stakeholder management

Change management

Process improvement

Education

Bachelor's degree in any discipline

MBA or PG qualification

Tools

Workday HCM

ServiceNow HRSD

Job description

About the client

A leading global professional services organization delivering business process, operations, and digital transformation solutions to Fortune 500 enterprises across banking, insurance, healthcare, life sciences, retail, and technology sectors. With a strong global presence, the organization combines domain expertise, automation, analytics, AI, and process excellence to drive operational efficiency, innovation, and exceptional customer experiences while offering employees exposure to international clients and large-scale transformation programs.

Job Description

HR Administration

Job Title

Subject Matter Expert HR Administration

Experience: 4-7 years

Location: Chennai and Vizag

Employment Type: Full-Time

Role Summary

Lead end-to-end HR Administration service delivery across multiple geographies and process towers, ensuring operational excellence, client satisfaction, financial performance, and transformation outcomes.

Key Responsibilities

• Accountable for end-to-end HR Admin service delivery across multiple geographies/markets.
• Own P& L accountability for the HR Admin tower, including headcount, attrition, and cost per transaction.
• Drive transformation initiatives through automation, AI deployment, and process re-engineering.
• Manage client stakeholder relationships at HR Director and VP levels.
• Lead quarterly business reviews (QBRs) and governance forums.
• Partner with Client Global Process Owners on process design and SLA frameworks.
• Develop and execute talent strategy for the HR Admin tower.

Qualifications

• Bachelor's degree (Graduate) in any discipline.
• MBA or Post-Graduate qualification preferred.
• Deep functional and configuration knowledge of Workday HCM.
• Program-level experience with ServiceNow HRSD.

Requirements

Required Skills & Expertise

• Senior operations management across multi-site, multi-country environments.
• Deep functional knowledge of Workday HCM with the ability to advise on configuration, integration, and roadmap planning.
• ServiceNow HRSD program governance and service design expertise.
• Strong financial acumen, including tower P& L management and cost modelling.
• Executive-level stakeholder management and communication skills.
• Proven change management and transformation leadership capabilities. .