Order Management Analyst

Blob Infotech Private Limited; India; Remote; INR 300,000 - 600,000; Full time

Job summary

Blob Infotech Private Limited is seeking a detail-oriented Order Management Specialist to handle the end-to-end order lifecycle, resolve billing queries, and coordinate with SAP-based processes.

The ideal candidate will have strong MS Excel skills, familiarity with SAP ByD, and the ability to communicate effectively, analyze issues, and maintain accurate records. Experience with SNOW is a plus.

Qualifications

• Experience in order management and billing query resolution.
• Strong knowledge of SAP, preferably SAP ByD.
• Proficiency in MS Office, especially Excel.

Responsibilities

• Manage the complete order lifecycle from creation to fulfilment.
• Handle customer orders, bookings, and billing queries.
• Manage orders and processes using SAP.
• Coordinate with stakeholders to resolve issues and share updates.
• Maintain accurate records and reports using MS Excel.
• Identify training needs and develop training materials.
• Conduct process training and manage learning sessions.
• Monitor training quality and results.

Skills

Order management

Billing query resolution

SAP ByD

SNOW

MS Excel

Communication

Analytical thinking

Problem-solving

Attention to detail

Tools

SNOW (ServiceNow)

Job description

Responsibilities

• Manage the complete order lifecycle from creation to fulfilment.
• Handle customer orders, bookings, and billing queries.
• Manage orders and processes using SAP.
• Coordinate with stakeholders to resolve issues and share updates.
• Maintain accurate records and reports using MS Excel.
• Identify training needs and develop training materials.
• Conduct process training and manage learning sessions.
• Monitor training quality and results.

Requirements

• Experience in order management and billing query resolution.
• Strong knowledge of SAP, preferably SAP ByD.
• Knowledge of SNOW is an added advantage.
• Proficiency in MS Office, especially Excel.
• Strong communication, analytical, and problem-solving skills.
• Good attention to detail and accuracy.