Order Management

Net Connect; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

Net Connect is seeking an Order Management Specialist based in Pune to ensure seamless order processing from initiation to delivery. The role emphasizes accuracy, cross-functional coordination, and compliant operations within a telecom context.

The ideal candidate will have 2–3 years of relevant experience, strong skills in SAP or Oracle, and excellent organizational and communication abilities to handle multiple priorities and provide proactive customer support.

Qualifications

• 2-3 years of experience in order management or a related field in the telecom sector.
• Strong proficiency in order management software including SAP or Oracle.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to work collaboratively in a team and handle multiple priorities.
• Effective written and verbal communication with diverse teams.

Responsibilities

• Process and manage customer orders from initiation to delivery with accuracy and timeliness.
• Coordinate with sales, logistics, and customer service to fulfill orders smoothly.
• Monitor order status and address discrepancies during the process.
• Maintain records of orders, interactions, and workflows for transparency.
• Assist in developing and implementing process improvements for efficiency.
• Respond to customer inquiries about order status, changes, or cancellations promptly.
• Ensure compliance with company policies and industry regulations in order management.
• Analyze order data to identify trends and opportunities for improvement.

Skills

Organizational skills

Communication

Problem solving

Teamwork

Education

Bachelor's degree in Business Administration

Tools

SAP

Oracle

Job description

REQUIREMENT SUMMARY

The Order Management Specialist plays a crucial role in ensuring seamless order processing and management within the telecom sector. Based in Pune, this position is integral to maintaining efficient operations and customer satisfaction.

Description

• 2-3 years of experience in order management or a related field within the telecom sector.
• Strong proficiency in order management software and tools, such as SAP or Oracle.
• Excellent organizational skills with a keen attention to detail and accuracy.
• Demonstrated ability to work collaboratively in a team environment and manage multiple priorities.
• Effective communication skills, both written and verbal, with the ability to interact with diverse teams.
• Problem-solving skills with a proactive approach to identifying and resolving issues.
• Basic understanding of industry regulations and compliance standards related to order management.

Key Responsibilities

• Process and manage customer orders from initiation through to delivery, ensuring accuracy and timeliness.
• Coordinate with cross-functional teams including sales, logistics, and customer service to ensure seamless order fulfillment.
• Monitor order status and proactively address any issues or discrepancies that may arise during the order process.
• Maintain accurate records of orders, customer interactions, and process workflows to ensure transparency and efficiency.
• Assist in the development and implementation of process improvements to enhance order management efficiency.
• Respond to customer inquiries regarding order status, changes, or cancellations promptly and professionally.
• Ensure compliance with company policies and industry regulations in all order management activities.
• Analyze order management data to identify trends and opportunities for process improvement.

Requirements

• Bachelor's degree in Business Administration or a related field.