Oracle Fusion CX Consultant

Donyati, LLC; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Donyati, LLC seeks an experienced Oracle Fusion CX Consultant to lead implementation and support work for a customer engagement. You will collaborate with business stakeholders to design, configure and deliver Oracle CX solutions across Sales and/or Service.

The role requires 8–10 years IT experience with 5+ years hands-on Oracle Fusion CX, plus multiple full-cycle implementations, and strong integration and reporting skills. Travel/time-zone coordination across teams is expected.

Qualifications

• 8–10 years of IT experience, with 5+ years hands-on in Oracle Fusion CX (Sales and/or Service).
• At least 2 full-cycle Oracle Fusion CX implementations
• Strong experience with Application Composer, Groovy, and Visual Builder Studio
• Working knowledge of OIC, REST APIs, and FBDI
• Experience with OTBI / BI Publisher reporting
• Strong communication skills and experience in client-facing roles

Responsibilities

• Gather business requirements and convert them into functional designs and configuration in Oracle Fusion CX
• Configure CX Sales (leads, opportunities, accounts, contacts, territories, forecasting, quotas) and/or CX Service (service requests, queues, assignment rules, SLAs, knowledge)
• Extend the application using Application Composer, Groovy scripting, and Visual Builder Studio (Redwood UX)
• Work on integrations with ERP and other systems using REST/SOAP APIs and Oracle Integration Cloud (OIC)
• Handle data migration using File-Based Data Import (FBDI) and import management
• Build reports and dashboards using OTBI and BI Publisher
• Manage roles, security and user setup
• Support testing (SIT, UAT), go-live, and post-go-live hypercare
• Prepare documentation: requirements, design documents, configuration workbooks, and training material
• Work with US-based team members and customers across time zones

Skills

Client-facing communication

Stakeholder engagement

8-10 years IT experience

Tools

Oracle Fusion CX

Application Composer

Groovy

Visual Builder Studio

OIC

REST APIs

FBDI

OTBI

BI Publisher

Job description

We are looking for an experienced Oracle Fusion CX Consultant to lead implementation and support work for a customer engagement. You will work directly with business stakeholders to design, configure and deliver Oracle CX solutions across Sales and/or Service.

Key Responsibilities

• Gather business requirements and convert them into functional designs and configuration in Oracle Fusion CX
• Configure CX Sales (leads, opportunities, accounts, contacts, territories, forecasting, quotas) and/or CX Service (service requests, queues, assignment rules, SLAs, knowledge)
• Extend the application using Application Composer, Groovy scripting, and Visual Builder Studio (Redwood UX)
• Work on integrations with ERP and other systems using REST/SOAP APIs and Oracle Integration Cloud (OIC)
• Handle data migration using File-Based Data Import (FBDI) and import management
• Build reports and dashboards using OTBI and BI Publisher
• Manage roles, security and user setup
• Support testing (SIT, UAT), go-live, and post-go-live hypercare
• Prepare documentation: requirements, design documents, configuration workbooks, and training material
• Work with US-based team members and customers across time zones

Required Skills

• 8–10 years of IT experience, with 5+ years hands-on in Oracle Fusion CX (Sales and/or Service)
• At least 2 full-cycle Oracle Fusion CX implementations
• Strong experience with Application Composer, Groovy, and Visual Builder Studio
• Working knowledge of OIC, REST APIs, and FBDI
• Experience with OTBI / BI Publisher reporting
• Strong communication skills and experience in client-facing roles

Nice to Have

• Oracle Fusion CX Certified Implementation Professional (Sales or Service)
• Exposure to CPQ, Subscription Management, Field Service, or Eloqua
• Experience with Oracle Siebel or legacy CRM to Fusion CX migrations