Optometrist / Mumbai / Navi Mumbai / Thane

Lenskart; Thane; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

Lenskart is seeking an Optometrist for its retail stores. The incumbent will perform comprehensive eye tests, ensure high testing standards, and provide expert eye-care guidance to customers in a fast-paced retail setting.

Reporting to the Store Manager, you will help sustain customer satisfaction and drive eyewear sales through accurate recommendations. The role requires a Diploma/Degree in Optometry with up to 3 years of experience, strong analytical and communication skills, and a

Qualifikationen

• Diploma/Degree/Post Graduate Degree in Optometry with relevant experience (0-3 years)
• Entrepreneurial mindset and self-motivation
• People management capability for leading teams
• Strong customer focus and problem-solving abilities

Aufgaben

• Conduct high-quality eye tests and visual acuity assessments
• Deliver excellent customer service and build rapport with store customers
• Maintain hygiene, store presentation, and inventory in the eyewear Retail environment
• Coordinate with store team to ensure smooth patient flow and timely service

Kenntnisse

Eye testing

Customer service

Team coordination

Analytical thinking

Ausbildung

Diploma/Degree/Post Graduate Degree in Optometry

Jobbeschreibung

JD Optometrist (Retail)

About Company

Lenskart is Indias fastest growing optical business. The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of Indias population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India. With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today. With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15% MOM and changing the landscape of Indian eyewear with its very unique services and products such as:

• Buying specs online with “Virtual Try On”
• Home Eye Check-up service in 7 cities with over 300+ eye check-ups every day at consumer’s houses
• 150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done
• Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform

A little bit about the team and culture:

• Young passionate team
• Very numerate and focused on Analytics
• 80 plus people Tech team in Delhi
• Regional Offices in Bangalore, Mumbai and Kolkata

Experimentative and Jet Speed Execution

• Freedom to execute and take risks
• Obsessed with Customer Happiness and Delight
• Role: Optometrist
• Position Summary: The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.
• Reporting Relationship: Would be directly reporting to Store Manager
• Key Responsibilities:
• Commitment to Customer Satisfaction
• Always putting the customers’ needs first.
• Conducting competent and knowledgeable eye test.
• Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs friendly and high customers’ service oriented eye test.
• Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process.
• Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.
• Anticipating the problems before they occur and having a plan of action for them at store level
• Eye Test Quality Assurance and Sales
• Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination
• Responsible for converting the prospective customers into actual customers.
• Ensure all customers receive accurate diagnosis and appropriate recommendations.
• Effective communication with all retail associates to ensure seamless customer experience
• Inventory Management
• Having the basic understanding of the POS system to ensure transactions are properly and effectively processed
• Working very closely with various departments in the organization till the product reaches the customer
• Approaching customers and keeping the store neatly stacked to avoid shrinkage
• Security & Hygiene
• Ensuring the store and the inventory is neat and clean at all times
• Maintaining the necessary safety measures in ensuring the safety of the store and customers
• Employees at store level, engaging in the customer experience need to be properly groomed and presentable to the customer. Uniforms need to be neat and clean and pressed.

Competencies & Educational Qualifications

• Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry.
• Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
• People Management: Ability to lead, manage & develop large teams in a fast paced environment.
• Passion for Results: High degree of commitment with bias for execution excellence.
• Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem--solving abilities.