Optometrist

Lenskart; Kanjikkuzhi; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Lenskart is actively seeking an Optometrist/Sr. Optometrist to perform eye checks, dispense lenses, and guide customers through product selection in a retail setting.

The role blends clinical eye-care with sales, ensuring SOP adherence, stock accuracy, and excellent customer experience at the store level.

Qualifications

• Diploma or Bachelor's degree in Optometry.
• Freshers eligible; no minimum work experience.
• Strong communication and active listening skills.
• Ability to build rapport and trust with customers.
• Willingness to learn and adapt to a dynamic environment.

Responsabilités

• Greet walk-in customers and guide them to the clinic for eye checks.
• Assist in stocktakes and maintain sales floor standards.
• Process transactions accurately using the POS system.
• Ensure customer satisfaction and address concerns.
• Explain prescriptions and educate on lenses and frames.
• Perform eye checks, dispensing, and quality checks of lenses.
• Present an optimal product selection based on customer preferences.
• Achieve sales, eye-test conversions, and SOP adherence.
• Coordinate post-sale pickup with warehouse and manage returns per SOP.
• Maintain store upkeep and stock security.

Connaissances

Customer focus

Communication

Active listening

Multitasking

Sales orientation

Relationship building

Formation

Diploma/ Bachelors in Optometry

Outils

POS system

Description du poste

JOB DESCRIPTION-OPTOMETRIST

Title Optometrist/Sr. Optometrist

Reporting to Store Manager

Skip Level Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Area

Activities expected to be performed by a Lenskart Optometrist

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus: Driving Net Promoter Score
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Eye check-up & dispensing
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority