Optometrist

Lenskart; Khanna; On-site; INR 350,000 - 520,000; Full time

Job summary

Lenskart is hiring an Optometrist/Sr. Optometrist to join our India clinics. You will perform eye examinations, dispense lenses, and guide customers through selecting frames while meeting sales targets. The role blends clinical expertise with product recommendations to deliver an exceptional customer experience.

Responsibilities include following the 12-step optometry process, educating customers on lenses, and maintaining stock, SOPs, and store standards in a fast-paced retail environment.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Clear communication and active listening during eye checks.
• Ability to multitask between exams, dispensing and sales.
• Comfort with following SOPs and store processes.

Responsibilities

• Conduct eye check-ups and dispensing, explaining prescriptions and lens options.
• Recommend frames and lenses based on customer needs and powers.
• Achieve sales targets while maintaining SOP adherence and stock checks.
• Ensure store standards, product cleanliness and secure equipment.
• Guide customers through post-sale pickup and service processes.

Skills

Rapport building

Active listening

Customer empathy

Multi-tasking

Education

Diploma/Bachelors in Optometry

Job description

JOB DESCRIPTION

OPTOMETRIST Title

Optometrist/Sr. Optometrist

Reporting to

Store Manager

Skip Level

Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Customer focus:

• Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up
• Eye check-up & dispensing Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer
• Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• Store upkeep & maintenance regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions. Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation. Ability to multitask and organize activities based on priority