Optometrist / Mumbai / Navi Mumbai / Thane

Lenskart; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Lenskart is hiring an Optometrist for its Mumbai retail stores. The successful candidate will conduct eye tests, ensure quality standards in vision care, and help customers choose appropriate eyewear, while maintaining store hygiene and inventory control.

Ideal candidates hold a Diploma/Degree in Optometry with up to 3 years of experience, demonstrate customer focus, and can manage store-level processes to deliver exceptional eye care services.

Qualifications

• Diploma/Degree/Post Graduate Degree in Optometry with 0–3 years of relevant experience.
• Entrepreneurial mindset: self-motivated and self-directed with ability to think innovatively.
• People management: ability to lead, manage & develop large teams in a fast-paced environment.
• Passion for results: high commitment with bias for execution excellence.
• Customer focus: ability to design processes, systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem-solving abilities.

Responsibilities

• Commitment to customer satisfaction: always put the customers’ needs first and provide attentive eye testing.
• Eye test quality assurance and sales: examine eyes, determine visual acuity, and provide appropriate recommendations.
• Inventory management: understand POS to ensure transactions are processed and store well organized.
• Security & hygiene: maintain neat, safe store environment and professional grooming of staff.

Skills

Customer focus

Analytical thinking

Education

Diploma/Degree/Post Graduate Degree in Optometry

Job description

JD Optometrist (Retail)

About Company

Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India. With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today. With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15% MOM and changing the landscape of Indian eyewear with its very unique services and products such as:

• Buying specs online with “Virtual Try On”
• Home Eye Check -up service in 7 cities with over 300+ eye check-ups every day at consumer’s houses
• 150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done
• Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform

A little bit about the team and culture:

• Young passionate team
• Very numerate and focused on Analytics
• 80 plus people Tech team in Delhi
• Regional Offices in Bangalore, Mumbai and Kolkata

Experimentative and Jet Speed Execution

Role: Optometrist

The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.

Reporting Relationship

Would be directly reporting to Store Manager.

Key Responsibilities

• Commitment to Customer Satisfaction
  • Always putting the customers’ needs first.
  • Conducting competent and knowledgeable eye test.
  • Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying the needs friendly and high customers’ service oriented eye test.
  • Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process.
  • Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.
  • Anticipating the problems before they occur and having a plan of action for them at store level
• Eye Test Quality Assurance and Sales
  • Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination
  • Responsible for converting the prospective customers into actual customers.
  • Ensure all customers receive accurate diagnosis and appropriate recommendations.
  • Effective communication with all retail associates to ensure seamless customer experience
• Inventory Management
  • Having the basic understanding of the POS system to ensure transactions are properly and effectively processed
  • Working very closely with various departments in the organization till the product reaches the customer
  • Approaching customers and keeping the store neatly stacked to avoid shrinkage
• Security & Hygiene
  • Ensuring the store and the inventory is neat and clean at all times
  • Maintaining the necessary safety measures in ensuring the safety of the store and customers
  • Employees at store level, engaging in the customer experience need to be properly groomed and presentable to the customer. Uniforms need to be neat and clean and pressed.

Competencies & Educational Qualifications

• Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry.
• Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
• People Management: Ability to lead, manage & develop large teams in a fast paced environment.
• Passion for Results: High degree of commitment with bias for execution excellence.
• Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem--solving abilities.