Optometrist

Lenskart; Panaji; On-site; INR 300,000 - 600,000; Full time

Job summary

Lenskart Goa seeks an Optometrist to deliver high-quality eye tests and exceptional customer service in our stores. You will ensure accurate diagnostics and guidance for eyewear choices, while fostering customer trust at the point of service.

Reporting to the Store Manager, you will support hygiene, inventory, and teamwork to provide a seamless customer journey from test to purchase in a fast-paced retail environment.

Qualifications

• Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry.
• Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
• People Management: Ability to lead, manage & develop large teams in a fast paced environment.
• Passion for Results: High degree of commitment with bias for execution excellence.
• Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem--solving abilities.

Responsibilities

• Commitment to Customer Satisfaction: Always putting the customers' needs first and conducting competent eye tests.
• Greeting customers on entry and providing urgent, high-quality service.
• Explain EyeExam Process and build relationships with customers.
• Ensure accurate diagnosis and recommendations; communicate with retail staff for a seamless experience.
• Manage inventory and POS processing; keep store tidy to prevent shrinkage.
• Maintain store hygiene and grooming standards for staff and customers.

Skills

Entrepreneurial thinking

People management

Results focus

Customer focus

Analytical skills

Education

Optometry degree or diploma

Job description

Experimentative and Jet Speed Execution Freedom to execute and take risks Obsessed with Customer Happiness and Delight

Role: Optometrist Position Summary:

The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.

Reporting Relationship:

Would be directly reporting to Store Manager

Key Responsibilities: Commitment to Customer Satisfaction

Always putting the customers needs first. Conducting competent and knowledgeable eye test. Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs friendly and high customers service oriented eye test. Building a strong relationship with customers by engaging the customers by explaining the EyeExam Process. Exploring the underlying reasons for recurring customer problems and also going the extra mile tofind the solutions. Anticipating the problems before they occur and having a plan of action for them at store level

Eye Test Quality Assurance and Sales

Examine eyes, using observation, and instruments, to determine visual acuity and perception,focus and coordination Responsible for converting the prospective customers into actual customers. Ensure all customers receive accurate diagnosis and appropriate recommendations. Effective communication with all retail associates to ensure seamless customer experience

Inventory Management

Having the basic understanding of the POS system to ensure transactions are properly andeffectively processed Working very closely with various departments in the organization till the product reaches thecustomer Approaching customers and keeping the store neatly stacked to avoid shrinkage

Security & Hygiene

Ensuring the store and the inventory is neat and clean at all times Maintaining the necessary safety measures in ensuring the safety of the store and customers Employees at store level, engaging in the customer experience need to be properly groomed andpresentable to the customer. Uniforms need to be neat and clean and pressed.

Competencies & Educational Qualifications:

• Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant experience in the industry.
• Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
• People Management: Ability to lead, manage & develop large teams in a fast paced environment.
• Passion for Results: High degree of commitment with bias for execution excellence.
• Customer Focus: Ability to design processes, systems & create an environment for enabling customer delight.
• Superior analytical, evaluative, and problem--solving abilities.