Ops Support Specialist 5

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Pune, India, is seeking an entry-level Ops Sup Specialist to support day-to-day operations. The role includes reconciling settlements, posting journals, and resolving General Ledger outages to ensure accurate financials.

The ideal candidate will have 2–4 years of relevant experience, be proficient with MS Office, and capable of working unsupervised with strong problem-solving and communication skills. COB testing weekends may be required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proficient in Microsoft Office and strong analytical abilities.
• Strong written and verbal communication skills are essential.

Responsibilities

• Validate credit card settlements and post journals to balance ledgers.
• Reconcile and resolve General Ledger outages and escalated issues.
• Identify opportunities to streamline operations and propose new procedures.
• Provide training and monitor quality and quantity of team output.
• Communicate MIS indicators and provide written/oral updates to business areas.

Skills

MS Office

Analytical skills

Problem solving

Communication

Education

Bachelor’s degree

Job description

The Ops Sup Specialist is an entry level position responsible for providing operations support services, including but not limited to; Reconciliation and Resolution of General Ledger outages and escape issues in coordination with the Operations - Core Team. The overall objective of this role is to ensure seamless delivery of day-to-day operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Validation of credit card related settlements and performing journals to balance the General ledgers.
• Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients
• Recommending new work procedures to help streamline operations
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications
• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Analyze operations information and make evaluative judgements to solve problems
• Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement project
• Resolve complex problems based on best practice/precedence, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Details

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.