Ops Sup Analyst 2

Citigroup Inc.; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

A leading global financial services company is seeking an Ops Sup Analyst 2 in Chennai. The role involves providing operations support services including record maintenance, account management and analysis of operational information. Candidates should have 2-4 years of relevant experience, proficiency in Microsoft Office, and demonstrated analytical and communication skills. This full-time position includes responsibilities like training staff and resolving issues related to General Ledger operations.

Qualifications

• 2-4 years of relevant experience.
• Ability to work occasional weekends to support COB testing.
• Demonstrated analytical skills and mathematical knowledge.

Responsibilities

• Reconciliation and resolution of General Ledger outages.
• Recommend new work procedures to help streamline operations.
• Conduct training and monitor team quality.

Skills

Microsoft Office

Analytical skills

Communication skills

Problem-solving capabilities

Education

Bachelor’s degree or equivalent experience

Job description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day‑to‑day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Reconciliation and resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients.
• Recommend new work procedures to help streamline operations.
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications.
• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team.
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, and providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on needs of staff within the department and assist with answering staff questions, as needed.
• Analyze operations information and make evaluative judgments to solve problems. Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed. Serve as a backup for manager, as needed, appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 2-4 years of relevant experience.
• Proficient in Microsoft Office.
• Ability to work unsupervised and apply problem solve capabilities.
• Ability to work occasional weekends to support COB testing.
• Demonstrated analytical skills and mathematical knowledge.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Bachelor’s degree/University degree or equivalent experience.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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