Ops Sup Supervisor

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in India is seeking an Ops Sup Analyst 2 to provide day-to-day operations support including record maintenance, account updates, imaging, and opening accounts in coordination with the Operations - Core Team.

The role acts as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring accurate execution and adherence to Citi's controls and policies while delivering a quality client experience.

Qualifications

• 0–2 years relevant experience.
• Proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Detail oriented with good organization.
• Strong written and verbal communication.

Responsibilities

• Update knowledge hub help content to support client inquiries.
• Execute assigned tasks, including annual review certification and change requests.
• Serve as liaison to business for work assignments and content approvals.
• Assess needs and develop content related solutions.
• Research solutions to inquiries on help content and policy gaps.
• Monitor progress to ensure on-time completion.
• Ensure consistent application of team process controls.

Skills

Microsoft Office

Education

Bachelor’s degree/University degree or equivalent experience

Job description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.