Ops Support Specialist

Citi; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading global financial services corporation is seeking an entry-level Operations Support Specialist in Pune, India. This position is responsible for providing operations support services, including General Ledger reconciliation and issue resolution. The ideal candidate should have 2-4 years of relevant experience and be proficient in Microsoft Office. Strong problem-solving skills and the ability to communicate effectively are essential for this full-time role. This position offers an opportunity to improve operations and work in a collaborative environment.

Qualifications

• 2-4 years of relevant experience.
• Ability to work unsupervised.
• Ability to work occasional weekends.

Responsibilities

• Provide operations support services including reconciliation and resolution of General Ledger outages.
• Validate credit card related settlements.
• Recommend new work procedures to streamline operations.
• Analyze operations information to solve problems.

Skills

Proficient in Microsoft Office

Problem-solving capabilities

Analytical skills

Clear written and verbal communication

Education

Bachelor’s degree or equivalent experience

Job description

The Ops Sup Specialist is an entry level position responsible for providing operations support services, including but not limited to reconciliation and resolution of General Ledger outages and escalating issues in coordination with the Operations - Core Team. The overall objective of this role is to ensure seamless delivery of day‑to‑day operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Validation of credit card related settlements and performing journals to balance the General ledgers.
• Reconciliation and resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients.
• Recommending new work procedures to help streamline operations.
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications.
• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team.
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Analyze operations information and make evaluative judgments to solve problems; responsible for identifying and resolving routine problems and operational issues within established procedures.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement project.
• Resolve complex problems based on best practice and precedence, assess risk when business decisions are made, and drive compliance with applicable laws, rules, and regulations.
• Supervise the activity of others and create accountability with those who fail to maintain standards.

Qualifications

• 2‑4 years of relevant experience.
• Proficient in Microsoft Office.
• Ability to work unsupervised and apply problem‑solving capabilities.
• Ability to work occasional weekends to support COB testing.
• Demonstrated analytical skills and mathematical knowledge.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education

• Bachelor’s degree/University degree or equivalent experience.

Job Details

• Job Family Group: Operations - Core
• Job Family: Operations Support
• Time Type: Full time
• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industries: Banking, Financial Services, and Investment Banking

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