Banking Operations Specialist

Citi; Pune District; On-site; INR 320,000 - 420,000; Full time

Job summary

Citi in Pune invites applications for an Ops Support Specialist 4, an entry-level role providing day-to-day operations support across record management, account maintenance, and imaging in coordination with the Core Team. You will liaise with operations staff, relationship managers, project managers, custodians and clients to keep processes running smoothly.

The role emphasizes adherence to Citi policies, risk awareness, and 24/7 availability.

Qualifications

• 0-3 years of relevant experience.
• Experience working in a business office or operational environment, retail banking operation experience preferred.
• Excellent communications required.
• Strong numerical abilities.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise; consistently attention to detail.
• Ready to work in rotational/night shifts i.e. 24*7 support.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for Citi's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Excellent communication

Numerical ability

Databases & spreadsheets

Attention to detail

Shift flexibility

Education

Bachelor's degree

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-3 years of relevant experience
• Experience working in a business office or operational environment, retail banking operation experience preferred
• Excellent communications required
• Strong numerical abilities
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertiseConsistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Ready to work in rotational/night shifts i.e. 24*7 support

Education:

• Bachelor's degree mandatory

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Banking Operations, Credit Card Processing, Retail Banking.

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