Ops Support Specialist - C05 - Pune

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Pune, India is seeking an entry-level Ops Support Specialist 5 to provide day-to-day operations support, including record maintenance, storage & retrieval of records, account updates, imaging and opening of accounts in coordination with the Operations - Core Team.

The role also serves as a liaison among operations staff, relationship managers, project managers, custodians and clients.

Qualifications

• 2-4 years of relevant experience.
• Proficient in Microsoft Office and dispute handling processes.
• Familiarity with Pega and CoB testing workflows.
• Ability to work independently and solve problems.
• Willingness to work occasional weekends for releases and COB testing.
• Knowledge of regulatory requirements and risk awareness.
• Strong written and verbal communication skills.

Responsibilities

• Resolve customer inquiries and supervise escalated issues with efficient service.
• Identify opportunities to offer value-add products while complying with laws.
• Communicate daily with management on MIS indicators and financial entries.
• Facilitate staff training and answer questions within Disputes.
• Support a diverse range of products and services.
• Assist with Lean and process improvement initiatives.
• Assess risk in business decisions and maintain regulatory compliance.

Skills

Microsoft Office

Dispute process

Pega

G36

COB testing

Analytical skills

Written and verbal communication

Education

High School diploma or equivalent

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

High School diploma or equivalent

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.