Ops Sup Sr Manager - VP

Citi; Chennai District; On-site; INR 2,500,000 - 3,600,000; Full time

Job summary

The Ops Sup Sr. Manager at Citi is a senior leadership role responsible for guiding a team to deliver operations support services aligned with Citi's operations framework. You will oversee performance, staffing, budgeting, and risk management across the function.

Based in Chennai, this full-time position requires extensive experience in financial services, strong communication, and the ability to drive improvements in processes and controls while partnering with senior stakeholders.

Qualifications

• 10-15 years of experience in Financial Services.
• Extensive knowledge of managing North America banking processes would be an advantage.
• Working knowledge of Consumer Banking, Security Operations & AML functions.
• Ability to work under pressure and manage deadlines.
• Proven organization and time management skills, leadership engagements.
• Clear and concise written and verbal communication skills.

Responsibilities

• Manage professional teams and departments through delegation of tasks and responsibilities.
• Conduct performance evaluations, compensations and hiring of team members as well as maintain staffing requirements.
• Monitor the team’s quality and efficiency of end results and manage training and development needs.
• Create and develop budget, policy formation and short-term resource planning.
• Manage occasionally complex and varied issues with significant departmental impact.
• Coordinate and contribute to goals of the entire function.
• Provide evaluative judgment based on analysis of information in complicated situations.
• Ensure essential procedures are followed and contribute to defining standards.
• Operate with limited supervision and exercise independence of judgement.
• Act as SME to senior stakeholders and/or other team members.
• Assess risk in business decisions, driving compliance with laws and Citi policies.

Skills

Team leadership

Budgeting

Performance evaluation

Staffing

Training & development

Risk management

Stakeholder communication

Education

Bachelor's degree

Master's degree

Job description

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Manage professional teams and departments through delegation of tasks and responsibilities
• Conduct performance evaluations, compensations and hiring of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation and short-term resource planning
• Manage occasionally complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 10-15 years of experience with background in Financial Services Industry
• Extensive knowledge of managing North America banking processes would be an advantage
• Working knowledge of Consumer Banking, Security Operations & Anti Money Laundering (AML) functions
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Proven organization and time management skills, experience of handling leadership engagements
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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