SVP - Operations Support Group Manager - Workforce Optimization

Citibank (Switzerland) AG; India; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG seeks an experienced senior operations professional to oversee strategic processes, improve customer experience, and manage risk and regulatory compliance. The role requires leadership in operations and finance/banking domains with strong communication to senior management.

Responsibilities include optimizing processes, meeting SLAs, and driving improvement initiatives with internal and external stakeholders. A bachelor’s degree is required; a master’s is preferred.

Qualifications

• Experience in a management position related to Operations.
• Experience in Finance or Banking.
• Clear and concise written and verbal communication.
• Bachelor's degree or equivalent experience; Master's preferred.

Responsibilities

• Oversee strategies to improve operational processes and customer experience.
• Review processes and capacity plans to meet SLAs and maximize productivity.
• Ensure compliance with fraud and regulatory requirements and maintain high quality standards.
• Develop proposals and report progress to senior leadership.
• Assess risk and ensure governance, ethics, and accountability in decisions.
• Collaborate with senior directors to identify opportunities and communicate results.

Skills

Operations management

Finance or Banking

Communication skills

Leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Series 7

Series 9

Series 10

Series 24

Series 63

Job description

Responsibilities:

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
• Design strategies that generate improvements
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
• Negotiate internally and communicate management report to senior management, recommending next course of action
• Participate in improvement projects with internal and external stakeholders
• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience

Licensing/Registration:

• Series 7
• Series 9
• Series 10
• Series 24
• Series 63

Experience and Skills:

• Experience in management position related to Operations function
• Experience in Finance or Banking
• Consistently demonstrates clear and concise written and verbal communication
• Education: Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Job Details:

• Job Family Group: Operations - Core
• Job Family: Operations Support
• Time Type: Full time

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