SVP - Operations Support Group Manager - Workforce Optimization

Citigroup Inc.; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Citigroup Inc. in India seeks a senior Operations Support Group Manager to lead a team delivering operations support in alignment with Citi procedures. The role focuses on designing efficient processes, enhancing customer experience, and managing risks with senior leadership oversight.

The position requires 10+ years of experience in Operations, finance, or banking, with relevant licenses and strong communication skills. Full-time role based in India within Citi's core Operations - Core group.

Qualifications

• 10+ years of relevant experience.
• Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63.
• Experience in management position related to Operations function.
• Experience in Finance or Banking.
• Clear and concise written and verbal communication.

Responsibilities

• Design and oversee operative strategies to improve processes and customer experience.
• Review processes and capacity plans to ensure productivity and SLA adherence.
• Ensure policies and procedures meet quality standards and minimize fraud and regulatory risk.
• Develop proposals and communicate progress to senior leadership.

Skills

Leadership

Operations management

Regulatory compliance

Risk assessment

Stakeholder communication

Process improvement

Education

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Job description

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
• Design strategies that generate improvements
• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
• Negotiate internally and communicate management report to senior management, recommending next course of action
• Participate in improvement projects with internal and external stakeholders
• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 10+ years of relevant experience
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,
• Experience in management position related to Operations function
• Experience in Finance or Banking
• Consistently demonstrates clear and concise written and verbal communication

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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