Ops Sup Analyst 2

Citi; Chennai District; On-site; INR 400,000 - 700,000; Full time

Job summary

A leading financial services firm is looking for an Ops Sup Analyst 2 in Chennai. This intermediate-level position involves providing essential operations support services and serving as a liaison among various teams. The ideal candidate will have up to 2 years of experience, proficiency in Microsoft Office, and excellent communication skills. This role offers the opportunity to engage with clients and ensure compliance with operational policies while delivering outstanding service. Join us to enhance our operations and client experiences.

Qualifications

• 0-2 years relevant experience.
• Proficient in Microsoft Office.
• Ability to manage deadlines effectively.
• Detail oriented with strong organizational skills.
• Proven problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Update help content for client inquiries as needed.
• Execute assigned work including certifications and change requests.
• Serve as liaison for work assignments and follow up on open items.
• Conduct needs assessments and develop content solutions.
• Research solutions for business inquiries and policy gaps.
• Monitor work to ensure completion on time.
• Apply team process controls consistently.
• Ensure exceptional client experience while fulfilling needs.

Skills

Proficient in Microsoft Office

Ability to work under pressure

Self-motivated

Detail oriented

Problem-solving skills

Decision-making skills

Clear communication

Education

Bachelor's degree or equivalent experience

Job description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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