Ops Sup Analyst 1

Citigroup Inc.; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Citigroup Inc. is seeking an Ops Sup Analyst 1 based in Pune, India. The role involves providing comprehensive operations support services such as record maintenance, account opening, and client liaison activities.

The ideal candidate will have strong experience in mortgage operations, proficient Microsoft Office skills, and excellent communication abilities. Education must include a Bachelor’s degree. Join Citi to contribute to meaningful client experiences while ensuring compliance and operational excellence.

Qualifications

• Previous relevant experience preferred.
• Proficient in Microsoft Office.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Provide operations support services including account maintenance and imaging.
• Serve as the primary liaison between business stakeholders and technology.
• Create project plans and manage multiple projects in parallel.

Skills

Mortgage operations

Loan Processing

Transaction services

Payment services

Microsoft Office proficiency

Client reporting knowledge

Organizational skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree/University degree

Job description

The Ops Sup Analyst 1 is a position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day‑to‑day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign‑off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow‑ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred.
• Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Proven organization and time management skills
• Demonstrated problem‑solving and decision‑making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

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