MIS Analyst

Citi; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Citi is looking for an Ops Sup Analyst 1 in Chennai, India, to provide operations support services. Responsibilities include documentation maintenance, account management, and acting as a liaison between various teams. The role requires strong analysis skills and the ability to work unsupervised.

Candidates must have 7-9 years of relevant experience and proficiency in Microsoft Office, with a bachelor's degree or equivalent.

Qualifications

• 7-9 years of relevant experience required.
• Ability to apply problem-solving capabilities.

Responsibilities

• Perform business analysis and documentation of client communications.
• Provide regular project status updates and create presentations.
• Serve as liaison between business stakeholders and technology.

Skills

Proficient in Microsoft Office

Comprehensive knowledge of Dispute process

Demonstrated analytical skills

Clear and concise communication skills

Ability to work unsupervised

Ability to work weekends for Pega support

Knowledge of Pega and G36 functionality

Education

Bachelor’s degree/University degree or equivalent experience

Job description

The Ops Sup Analyst 1 is an entry‑level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day‑to‑day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign‑off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow‑ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 7-9 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem‑solving capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience

Other job‑related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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