Ops Sup Analyst 1

Citi; Pune District; On-site; INR 500,000 - 600,000; Full time

Job summary

Citi in Pune is seeking an Operations Support Analyst 1 to provide day-to-day operations support, document management, and client reporting. The role acts as a liaison among operations staff, relationship managers, project managers and clients to ensure smooth delivery in Citi's operations framework.

The ideal candidate has experience in mortgage and transaction services, with strong Excel skills and excellent communication.

Qualifications

• Experience in mortgage operations, loan processing, and transaction or payment services.
• Proficient in Microsoft Office.
• Strong organization and time management skills.
• Clear written and verbal communication.

Responsibilities

• Perform business analysis and documentation of current and future state of client reports and advices.
• Provide regular status updates for project participants and create steering committee presentations.
• Coordinate with Legal & Compliance teams to obtain sign-off on regulatory requirements.
• Liaise between business stakeholders and technology, advising on priorities, risks and timelines.
• Create and facilitate training sessions, demos, and write UAT scripts and business scenarios.
• Manage project plans and act as project manager for follow-ups across departments.

Skills

Problem-solving

Time management

Written and verbal communication

Education

Bachelor’s degree/University degree

Tools

Microsoft Office

Job description

The Ops Sup Analyst 1 is an position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred.
• Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Operations Support

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: Loan Operations, Mortgage Operations, Mortgage Process, Payment Services, Transaction Services.

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