MIS Analyst

Citi; Chennai; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Citi in Chennai, India is seeking an Operations Support Analyst 1 to provide day-to-day operations support, including documentation, record management, and account maintenance. The role acts as a liaison between operations staff, relationship managers, project managers, custodians and clients, aligning with Citi's operations infrastructure.

The position requires strong coordination across teams, risk awareness, and the ability to manage multiple regulatory deliverables while maintaining

Qualifications

• 7–9 years of relevant experience in operations support.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and apply problem-solving.
• Occasional weekends to support Pega releases and COB testing.
• Working knowledge of Pega and/or G36 functionality, CoB testing, and TRs.

Responsibilities

• Perform business analysis and documentation of current and future state of Client Reports and Advices (letters, notices, and confirms).
• Provide regular status updates for project participants and create steering committee presentations.
• Coordinate with Legal & Compliance to obtain sign-offs on regulatory requirements.
• Serve as liaison between business stakeholders and technology; advise on options, risks, costs, and delivery timelines.
• Recommend priorities to stakeholders and manage delivery timelines.
• Create and facilitate training sessions, demos, and test scripts; write business scenarios.
• Manage project plans and follow-ups across departments; act as project manager for follow-ups.
• Work on multiple projects delivering regulatory client deliverables (statements, reports, letters).
• Demonstrate risk awareness and compliance with laws, policies, and ethical standards.

Skills

Microsoft Office

Dispute process

Unsupervised work

Pega

G36 functionality

Analytical skills

Written & verbal communication

Education

Bachelor's degree/University degree or equivalent

Tools

Microsoft Office

Pega

G36

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 7 - 9 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
• Demonstrated analytical skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Operations - Core

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Job Family

Operations Support

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Management Information Systems (MIS), Power Query.

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