Opration Manager

Tenaga Parking India Pvt. Ltd.; Delhi; On-site; INR 1,000,000 - 1,200,000; Full time

Benefits offered by this job

Cell phone reimbursement

Health insurance

Internet reimbursement

Paid sick time

Provident Fund

Job summary

Tenaga Parking India Pvt. Ltd. is seeking a Manager Operations to lead end-to-end facility management and parking operations across locations in India.

The role involves coordinating supervisors, CSAs, and security staff to ensure adherence to health, safety, and SLAs while driving revenue through on-ground initiatives. The position requires 10+ years in a relevant industry with a managerial role, a basic degree, and an age between 35 and 45.

Qualifications

• Aged between 35 to 45 years.
• A minimum of 10 years experience in a relevant industry and already holding a managerial position.
• A basic degree.

Responsibilities

• Oversee end-to-end operations and conduct shift briefings for supervisors, CSAs and staff.
• Perform daily facility audits and ensure health, safety, and security regulations are followed.
• Analyze traffic flow data to optimize coverage with supervisors, CSAs and security staff.
• Implement on-ground initiatives for revenue enhancement.
• Support maintenance, IT and other works with feasibility and execution input.
• Ensure timely reporting of maintenance and IT issues to respective departments.
• Review cash audits and maintain revenue integrity.
• Prepare and share daily operations reports with senior management.
• Monitor and deliver reports such as Long stay, MasterCard, FOC and breakdown reports.
• Prepare and maintain monthly customer complaint/feedback trackers and resolve issues.
• Handle grievances to minimize disruptions and maintain a safe environment.
• Coordinate staff training and HR-related activities to ensure proficiency.

Skills

Management experience

Leadership

Operations management

Communication

Education

Basic degree

Job description

We are a multinational company engaged in the facility management services industry.

The following are our requirements,

1.Aged between 35 to 45 years.

2.A minimum of 10 years experience in a relevant industry and already holding a managerial position.

3.A basic degree.

4.Salary will commensurate with experience n suitability.

Job Description for Manager Operations

: Accountabilities

Operations Management

• Conduct effective shift briefings for supervisors, CSAs and oversee end-to-end operations, ensuring consistency and efficiency during the shift.

• Conduct daily facility audits at the start and end of shift and direct security and housekeeping to ensure adherence to health, safety and security regulations of parking facilities through adherence to SLAs

• Analyze traffic flow data to optimize operational coverage by deploying supervisors, CSAs and Security staff across multiple locations.

• Implement initiatives/new operational plans on ground for revenue enhancement.

Support respective departments for timely completion of maintenance, IT and other works by sharing inputs on feasibility & execution on the ground.

• Ensure accurate reporting of maintenance and IT related issues on a timely basis to respective departments for seamless operations.

Revenue Governance and Reporting

• Review cash audits performed by the executive and conduct additional audits to ensure revenue assurance, maintaining accuracy and financial integrity.

• Prepare and share comprehensive daily operations report capturing vehicle count, revenue, ATV, breakdown, incidents/issues, manpower etc with the senior manager.

• Supervise/Monitor timely delivery of reports such as Long stay monthly report, Master card report, FOC, Breakdown reports and other reports as per management directives.

Customer Experience

• Prepare and maintain customer complaint and feedback tracker on a monthly basis to identify opportunities to enhance customer experience.

• Handle and resolve customer complaints by conducting necessary investigation, enhancing customer experience.

• Manage grievances to ensure that situations remain under control, thus minimizing disruptions and maintaining a safe environment.

• Navigate smooth movement of traffic by promptly mobilizing the available

Staff Management & Training

• Identify training needs & conduct location-specific, process, and system training sessions in coordination with HR for operations team to ensure operational proficiency.

• Manage staff-related activities, including rostering, leave approvals, performance reviews, rewards and recognition, and addressing concerns, to foster employee satisfaction.

• Facilitate effective communication and implementation of HR policies to ensure team awareness and compliance.

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person