Operations Team Member-SUPPORT SERVICES-Operations 360

Kotak Mahindra Bank Ltd; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Business Analyst Lead for Core Nx (Loan Management System for Retail Loans) in Mumbai. You will coordinate with business teams, analyze requirements, and deliver system solutions across IT, testing, and tech teams.

You will ensure change management, document specifications, and drive sign-off on User Stories. Strong communication and banking domain knowledge are essential for success.

Qualifications

• Business analysis skills and experience.
• Experience in integration with various systems.
• Strong planning, organizing, and detail-oriented approach.
• Excellent verbal and written communication.
• Knowledge of banking products and RBI regulations.

Responsibilities

• Coordinate with business to understand requirements.
• Provide system solutions for business needs.
• Analyze requirements and perform impact analysis.
• Document requirement specifications and follow change management.
• Explain requirements to IT, Testing and Technical teams.
• Review User Story with IT and sign off; contribute to impact analysis.
• Coordinate with tech and test leads to review FSD.
• Review test scenarios with test lead.
• Track change requests using project tools and dashboards.
• Share MIS dashboards with expected vs actual delivery timelines.
• Analyze and resolve system issues post-implementation.
• Coordinate with teams for process rollout and controls.
• Map expected vs actual benefits of changes.

Skills

Business Analysis

System integration

Planning & organizing

Attention to detail

Communication

Problem solving

Banking domain knowledge

Analytical thinking

Tools

SQL

MS Office

PowerPoint (PPT)

Job description

Business Analyst Lead for Core Nx (Loan Management System for Retail Loans)

• Co-ordinate and collaborate with business to understand the requirement
• Provide system solutions for business requirement
• Identify opportunity for new system solutions
• Analyse & understand the requirement in detail and conduct impact analysis
• Ensure detailed documentation ofRequirement Specification is completed and change management process is followed
• Provide detailed understanding to IT team, Technical team and Testing team
• Coordinate with IT for UserStory review and sign off and provide/add inputs to ensure impact analysis is covered.
• Coordinate with Tech team lead & Test team lead to review FSD and provide inputs
• Coordinate with test team lead and review all test scenarios
• Responsible of change request tracking and monitoring with project management tools like Gantt chart
• To share dashboard and MIS of all change request with expected v/s actual delivery timelines
• Thorough analysis of system issues faced post implementation and provide resolution
• Coordinating with different teams to understand and resolve the issues
• Coordinate with business teams post implementation for process roll outs and control management
• Map expected v/s actual benefit of changes post implementation

Skills Required

• Good knowledge on Retail Loans (Personal, Home, Tractor, Consumer Durables, and Construction Vehicle Loans etc.)
• Knowledge of emerging Industry practices on above mentioned areas
• Ability to implement and execute structured change management process
• Strong planning and organizing skills
• Strong attention to details and problem solving abilities
• Strong verbal and written communication skills
• Highly motivated and action-oriented
• Knowledge of SQL
• Should be good in Ms Office and PPTs

Technical Experience

• Business Analysis skill
• Experience in Integration with various systems
• Strong planning and organizing skills
• Strong attention to details and problem solving abilities
• Strong verbal and written communication skills

Professional Attributes

• Resource should have good communication skills
• Experience of handling various projects and timely completion.
• Good knowledge on banking products and regulations pertaining to same.
• Good awareness of Regulatory aspects like RBI guidelines and other relevant related process / policies, etc.
• Should have good analytical skills, an eye for detail and positive attitude in terms of finding best solution to problems, issues or requirements