Operations Support Specialist 5

Citi; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

Citi is seeking an Operations Support Specialist 5 in Chennai, responsible for providing operations support services. This entry-level position includes tasks like maintaining records, resolving customer inquiries, and working closely with various teams to ensure efficient operations. Ideal candidates will have 2-4 years of relevant experience and a high school diploma.

Qualifications

• 2-4 years of relevant experience required.
• Ability to work independently and solve problems.
• Willingness to work occasional weekends.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Communicate daily with management about productivity and quality.
• Participate in Lean initiatives and process improvements.

Skills

Proficiency in Microsoft Office

Knowledge of Dispute processes

Problem solving

Strong analytical skills

Excellent verbal communication

Education

High School diploma or equivalent

Tools

Pega

G36

CoB testing

Trust Receipts

Job description

Join to apply for the Operations Support Specialist 5 role at Citi.

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 acts as a liaison between operations staff, relationship managers, project managers, custodians, and clients. The main goal is to provide day-to-day operations support aligned with Citi's infrastructure and processes.

Key responsibilities include:

• Resolving customer inquiries and supervising escalated issues, ensuring efficient customer service
• Identifying opportunities to offer value-added products and services while adhering to legal and regulatory standards
• Communicating daily with management regarding productivity, quality, MIS indicators, and providing written and oral updates for business approvals and issue resolutions
• Facilitating staff training and assisting with questions related to Disputes
• Supporting a diverse range of products and services
• Participating in Lean initiatives and process improvements
• Resolving complex problems using best practices and escalating as needed
• Assessing risk in business decisions, ensuring compliance, and managing control issues transparently

Ideal candidate skills and experience:

• 2-4 years of relevant experience
• Proficiency in Microsoft Office
• Knowledge of Dispute processes
• Ability to work independently and solve problems
• Willingness to work occasional weekends for releases and testing
• Knowledge of Pega, G36, CoB testing, and Trust Receipts
• Strong analytical and mathematical skills
• Excellent written and verbal communication skills

Education:

• High School diploma or equivalent

This description summarizes the primary duties; other duties may be assigned.

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Job Family Group: Operations - Core

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Job Family: Operations Support

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Time Type: Full-time

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Citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

For accommodations, review Accessibility at Citi.

See Citi’s EEO Policy and the Know Your Rights poster.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Banking, Financial Services, and Investment Banking

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