Banking Operations Specialist

Citibank (Switzerland) AG; Pune District; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Pune invites applications for an Ops Support Specialist. The role provides operations support across core banking activities, including record maintenance, account opening, and data imaging, aligned with Citi's processes.

The position requires 0-3 years of experience, strong communication and numerical skills, and willingness to work in rotational/night shifts to support 24x7 operations across banking products and services.

Qualifications

• Bachelor's degree required and relevant experience preferred.
• Excellent communications and numerical abilities.
• Proficient in databases and spreadsheets; attention to detail.
• Ready to work in rotational/night shifts (24x7).

Responsibilities

• Provide day-to-day banking operations support and account maintenance.
• Document and record management, imaging, and filing in coordination with Core Team.
• Coordinate with relationship managers, project managers, custodians, and clients.
• Ensure compliance with Citi policies and regulatory requirements.

Skills

Banking operations

Credit card processing

Retail banking

Numerical abilities

Communications

Attention to detail

Night shifts

Education

Bachelor's degree mandatory

Job description

## Banking Operations SpecialistApplylocations: Pune Maharashtra Indiaposted on: Posted Todaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: 26982416The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research* Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed* Conduct basic analysis and research as well as workflow management* Support an expansive array of products and services* Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 0-3 years of relevant experience* Experience working in a business office or operational environment, retail banking operation experience preferred* Excellent communications required* Strong numerical abilities* Proficient computer and math skills with a focus on complex databases and spreadsheets* Demonstrates technical and administrative expertise* Consistently demonstrates attention to detail* Demonstrated knowledge of activities, policies, and procedures of a basic work area* **Ready to work in rotational/night shifts i.e. 24\*7 support****Education:*** Bachelor's degree mandatoryThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------## **Job Family Group:**Operations - Core------------------------------------------------------## **Job Family:**Operations Support------------------------------------------------------## **Time Type:**------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**Banking Operations, Credit Card Processing, Retail Banking.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*