Operations Supervisor

Iron Mountain; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Iron Mountain is seeking a proactive and assertive Supervisor (Assistant Manager) to join our Records and Information Management (RIM) team. You will supervise operations across 4–5 warehouse sites, ensuring compliance with processes and audit requirements.

You will lead a diverse team of Team Leaders and Operations Executives, drive a customer‑oriented culture, monitor KPIs via MIS and Google Sheets, and ensure SLAs and TATs are met while resolving client escalations.

Qualifications

• 10+ years of experience leading teams
• 3–5 years managing multiple operational sites in logistics or service industry
• MBA preferred; graduate degree required

Responsibilities

• Oversee multi-site RIM operations across 4–5 facilities to meet daily productivity targets
• Monitor KPIs and report via MIS and Google Sheets to identify cost-saving opportunities
• Lead in-house staff and outsourced vendors to maintain SLAs and Turnaround Times while handling client escalations

Skills

Team leadership

Operations management

Data reporting

Vendor management

Education

Graduate degree

MBA in Operations

Tools

Google Sheets

Management Information System (MIS)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking a proactive and assertive Supervisor (Assistant Manager) to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operations across 4–5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements.

You will lead a diverse team of Team Leaders and Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You’ll Do

In this role, you will:

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across 4–5 facilities while optimizing manpower to achieve daily productivity targets.


• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.


• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You’ll Bring

The ideal candidate will have:

• 10+ years of experience in team leadership, with at least 3–5 years specifically managing multiple operational sites within the logistics or service industry.


• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.


• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.


• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group