Senior Manager - Operations

Iron Mountain; Durgapur; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Iron Mountain is seeking a Senior Operations Manager in India to lead end-to-end operations, design and implement processes, and drive continuous improvement across functions. You will oversee large teams, align with business objectives, and manage performance to deliver operational excellence.

The role requires deep knowledge of Lean, Six Sigma, and Agile, with strong budget management, stakeholder coordination, and a strategic mindset to optimize complex workflows in a dynamic environment.

Qualifications

• 18+ years of progressive experience in an operations management role.
• Strong knowledge of Lean, Six Sigma and Agile.
• Proven ability to lead, manage and develop high-performing teams with strong budget management skills.

Responsibilities

• Operational Strategy & Planning: develop and execute strategic operational goals and report KPIs to drive efficiency, quality and cost-effectiveness.
• Cross-functional Collaboration: partner with internal departments, vendors and stakeholders to optimize business flow.
• Compliance and Process Optimization: design, document and implement efficient processes ensuring compliance with applicable regulations and internal policies.

Skills

Lean

Six Sigma

Agile

Budget management

Leadership

Education

Bachelor's degree in Business Administration / Operations Management

MBA

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic, results-driven Senior Operations Manager to join our Operations Management team. In this role, you will be responsible for overseeing and managing the full spectrum of operational activities, from process design and implementation to team leadership and performance monitoring, driving continuous improvement and operational excellence. This critical position requires a leader with a strategic mindset and a proven ability to optimize complex processes and manage high-performing teams to meet and exceed business objectives.

What You'll Do (Responsibilities)

In this role, you will:

• Operational Strategy & Planning: Develop and execute strategic operational goals and objectives, utilizing data analytics to establish and report on key performance indicators (KPIs) to drive efficiency, quality, and cost-effectiveness.
• Cross-functional Collaboration: Partner closely with internal departments (e.g., Sales, Marketing, HR, Finance, IT, Product Development), vendors, and stakeholders to ensure seamless cross-functional alignment and resolve issues, acting as a critical liaison to optimize overall business flow.
• Compliance and Process Optimization: Design, document, and implement efficient operational processes, ensuring continuous compliance with all relevant industry standards, regulations (including labor laws specific to India), and internal policies.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• 18+ years of progressive experience in an operations management role, with a proven track record of managing and optimizing complex operational processes.
• Strong knowledge of operational methodologies and continuous improvement frameworks, such as Lean, Six Sigma, and Agile.
• Proven ability in leading, managing, and developing high-performing teams, coupled with exceptional communication and financial acumen for effective budget management.
• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or a related field; a Master of Business Administration (MBA) or Master's degree is preferred.

Category: Operations Group