Operations Specialist - IVS-R Hybrid Platform

BMW TechWorks India Private Limited; Chennai; Hybrid; INR 1,400,000 - 2,100,000; Full time

Job summary

BMW TechWorks India Private Limited in Chennai seeks an Operations Specialist for the IVS-R Hybrid Platform to provide 2nd level support across on-premises and AWS cloud environments.

You will act as the main operational contact for escalated incidents, monitor health and interfaces, analyze logs, and coordinate with cross-functional teams. The role requires shift-based work and a proactive mindset for service reliability.

Qualifications

• Experience in application support, operations, incident management, or service operations.
• Ability to work effectively in rotational shifts and handle critical incidents under time pressure.
• Strong analytical and troubleshooting capabilities.
• Excellent communication and coordination skills.

Responsibilities

• Provide 2nd Level Support for IVS-R platform across on-premises and AWS cloud environments.
• Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.
• Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.
• Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.
• Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.
• Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.
• Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.
• Support problem management activities by identifying recurring issues and contributing to root-cause analysis.
• Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.
• Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.
• Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.
• Provide proactive communication regarding incidents, risks, outages, and service degradations.
• Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives.

Skills

ITSM Incident Management

Incident & Change

AWS

Monitoring & Observability

Education

B.Tech/B.E

Tools

Docker

Kubernetes

Linux

Oracle

PostgreSQL

Kafka

Job description

Operations Specialist - IVS-R Hybrid Pla...

BTWI/OS-HP/1906026

• Digital Company
• Chennai

Posted On 26 Oct 2026

End Date 30 Nov 2026

Required Experience 6 - 10 years

Skills

Skill

ITSM Application AWS

B.Tech/B.E

Job Description

Role

Operations Specialist – IVS-R Hybrid Platform (2nd Level Support)

• Provide 2nd Level Support for the IVS-R platform across on-premises and AWS cloud environments.
• Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.
• Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.
• Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.
• Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.
• Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.
• Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.
• Support problem management activities by identifying recurring issues and contributing to root-cause analysis.
• Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.
• Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.
• Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.
• Provide proactive communication regarding incidents, risks, outages, and service degradations.
• Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives.

What should you bring along

Operations & Support

• Experience in application support, operations, incident management, or service operations.
• Ability to work effectively in rotational shifts and handle critical incidents under time pressure.
• Strong analytical and troubleshooting capabilities.
• Excellent communication and coordination skills.

Technical Background

• Understanding of enterprise Java applications and distributed system landscapes.
• Knowledge of Linux, application servers, databases, interfaces, and enterprise support processes.
• Basic understanding of cloud platforms, containerized environments, and observability concepts.
• Experience with incident, problem, change, and release management processes.
• Ability to interpret logs, monitoring alerts, dashboards, and service-health indicators.

Must have technical skill

• ITSM Incident, Problem, Change and Major Incident Management
• Monitoring and Observability
• Linux and Application Troubleshooting
• Oracle and PostgreSQL basics
• ReST, SOAP, Kafka, MQ and interface monitoring
• AWS cloud fundamentals
• Kubernetes and Docker fundamentals
• Operational Runbooks and Recovery Procedures
• Shift Operations and Handover ManagementRelease and Hypercare Support

Good to have technical skills

• Knowledge of IVS-R and vehicle ordering processes.
• Experience with business-critical ordering or sales applications.
• Experience in 24/7 operations environments.
• Knowledge of PIC processes.
• Experience supporting hybrid on-premises and cloud platforms.
• AWS Cloud Practitioner certification.
• Experience with automation and scripting.